Hire Top Call Center Representative

Shannon Burden

Analytical, organized and detail-oriented Call Center Manager. Collaborative team player with ownership mentality and a track record of delivering the highest quality strategic solutions to resolve challenges, propel business growth. Accomplished in improving customer satisfaction, increasing quality and reducing call times with hands-on leadership of call center employees. Evaluates staff performance against forecasted trends and makes proactive adjustments to policies and procedures.

Ashley Griesel

Specialize in effective communication, team leadership, and conflict resolution. Excel at using empathy, patience, and active listening to resolve customer issues and enhance team performance. Committed to fostering positive work environment and delivering exceptional customer service.

Monique Rickards

Call center representative with experience improving response consistency and lowering handle time in high-volume environments. Leads quality calibration and staffing strategies that sustain service levels and reduce repeat callbacks. Aims to advance customer experience through process design and measurable team performance gains.

Michelle Walker

Results-driven Customer Support & Operations Leader with over ten years of experience in optimizing service operations across healthcare, technology, and insurance sectors. Expertise in streamlining processes and effectively managing escalations, leading to enhanced customer satisfaction and operational efficiency. Proven track record of guiding teams and applying data-driven strategies to achieve measurable results in fast-paced environments. Committed to leveraging extensive experience to advance customer support functions and drive operational excellence.

Julie Mabins

Helpful Senior Customer Service Executive possessing friendly demeanor and excellent problem-solving and communication skills. Bringing 24 years of experience increasing customer satisfaction levels and business performance by handling and analyzing complaints and designing customer service strategies. Dedicated to creating positive impression on customers to build and retain customer base.

Ladarius Watts

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Shianne Kampf

Accomplished Call Center Team Leader recognized for strong team leadership and effective escalation management. Committed to enhancing customer satisfaction through strategic call routing and continuous performance evaluation, ready to drive operational excellence in a dynamic environment.

Richard LaPointe

Call Center Operations Manager at NTI with expertise in improving operational efficiency through quality assurance and targeted staff training. Skilled in performance analysis and metric-driven decision making, leading to significant enhancements in service delivery. Proven ability to cultivate strong stakeholder relationships and mentor emerging leaders, fostering a collaborative and high-performing team culture.