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Hire Top Call Center Representative

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Call Center Director of Strategic Performance for the SafeRide ProjectCall Center Director of Operations for Customer Service and RetentionRegional Director of Operations and MDURegional Director of OperationsRegional Sales DirectorService Coach/Supervisor/Technical Care, Customer Service, and Sales
Helpware BPOAIM MEDIA SERVICES/THE MONITORDW Direct Incorporation Master Contractor for AT&T/DTVPremier Satellite LLC Master Contractor Company for AT&T/DirecTVTNT Satellites and Wireless Master Contractor Retail Store with AT&T Mobility Cell Phones, DirecTV, Vivint home security, Reliant Energy, ViaSat and HughesNet InternetT-Mobile
Nikki Rowe
Mcallen, TX

Experienced call center professional with 21 years of customer service experience and over 20 years of operations management experience with 9 years experience in big volume setting. Strong background in driving operational efficiency and customer satisfaction. Skilled in team management, conflict resolution, and process optimization. Known for collaborative approach and flexibility in meeting changing needs. Consistently delivers results through strategic planning and effective leadership. Looking to share by knowledge and expertise to your current and future success

TOP SKILLS

Fluent in english and spanishOver 15 years of call center management experience and 19 total years of customer service experienceAbility to give world class service in call center environment, have a proven track record of exceptional performanceAbility to oversee and manage 200-400 employees with great leadership in a call center environmentStrong knowledge of call center technology and software used in a call center
Sr. Manager Emergency Dispatch/Call Center Team LeadParamedic SupervisorParamedic CaptainParamedic Captain
Vassar Brothers Medical CenterMartin Memorial Health ServicesGlades County Public SafetyCortland Health Center
On The Job CertificationWestchester County Fire Training CenterHendirck Hudson High School
Shelton, CT

Dynamic leader with extensive experience at Vassar Brothers Medical Center, excelling in strategic planning and operations management. Proven track record in enhancing team performance and fostering collaboration, resulting in increased customer satisfaction. Adept at talent development and problem resolution, driving operational excellence in high-pressure environments.

TOP SKILLS

Strategic planningCross-functional collaborationOperations managementCross-functional team coordinationTroubleshooting and problem resolution
Call Center ManagerAssistant Program ManagerCustomer Care Agent
Ministry of National SecurityAccent Marketing Jamaica LimitedDigicel Jamaica Limited
University of The West Indies,St. Andrew High School For Girls, Jamaica

A dedicated, result oriented and resourceful professional with over twenty (20) years in Call Centre Management and Customer Service. One who is fueled by in-depth experience, a multifarious skillset and am focused on achieving both organizational and individual goals. A flexible and innovative leader, equipped with strong interpersonal abilities that propel the ability to motivate teammates and create a favorable work environment.

TOP SKILLS

Call center customer supportStrong customer serviceQuality assuranceComputer skillsExcellent written and verbal communication
Call Center Customer Service RepresentativeCustomer Service RepresentativeRemote Customer Service Representative
Maximus Health ServicesJim Dicerson- State FarmUnited Insurance
Bay Virtual
Panama City, FL

Detail-oriented and highly organized healthcare professional with experience in regulated environments requiring strict compliance, documentation accuracy, and quality assurance. Skilled in managing high-volume workflows while maintaining precision and efficiency. Strong understanding of healthcare operations, infection control awareness, and adherence to established protocols. Availability: Full-time | Open to evenings/nights, holidays, and call requirements

TOP SKILLS

Quality assurance & complianceProtocol & procedure adherenceDocumentation accuracyInventory monitoring & organizationHigh-volume workflow management
Call Center SchedulerCustomer Support Team LeadCall Center Manager
Honeywell Homecare- Private DutyJmc PartnersPitney Bowes
Housatonic Community College
Ansonia, CT

Results-driven Call Center Scheduler with expertise in coordinating care schedules and managing patient flow. Known for improving service efficiency and maintaining high patient satisfaction through professional communication and teamwork.

TOP SKILLS

Patient careCompassionate caregivingMeal preparationHousekeepingCustomer relationship management (crm)
Senior Call Center ManagerSenior Call Center ManagerCustomer Service ManagerSenior Customer Service RepresentativeCustomer Service ManagerCustomer Service RepresentativeCustomer Service ExecutiveInside Sales Representative
BESENDER Singapore Pte. Ltd.JOMOO KITCHEN & BATH CO., LTDBolonLEGOLenovoApple South Aisa Pte.Ltd.SBS Transit LtdDell
Coventry UniversityHuaQiao University

Professional call center leader prepared to streamline operations and enhance customer interactions. Extensive experience in coaching teams and implementing process improvements to elevate service quality. Known for fostering collaborative environments and adapting to dynamic business needs, with strong communication and organizational skills.

TOP SKILLS

Call routingCall center customer serviceTeam coachingEscalation handlingCall monitoring
Call Center RepresentativeData Entry /Cash VaultNewborn PhotographerMedical Assistant/ReceptionistOwner/Manager
Bright HorizonsCenterplate Inc.Mom365 Newborn PhotographyWestern OrthopaedicsMy Friend's Attic
ICS Newport/Pacific High SchoolConcorde Career CollegeHeritage College
Brighton, CO

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

TOP SKILLS

Problem-solving skillsCash handlingCalm dispositionAppointment schedulingAnswering questions
Call Center RepresentativeAdministrator | Personal AssistantPersonal AssistantJewelry Sales AssociateAfter-school counselorPrivate NannyHostess
Global Contact Services4Nex Generation RealtyBolt HardwareT.J MAXXGateway Youth OutreachSelf EmployedFriendly’s Restaurant
Borough of Manhattan Community College of The City University of New YorkElmont Memorial High School
Elmont, NY

Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence.

TOP SKILLS

Data gatheringProblem-solving skillsCustomer supportVerbal and written communicationCustomer communication
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