Growth Specialist - Customer Value Management (Vendor Management: CCI Call Center, Growth Objectives MultiChoice Kenya Ltd.)Outbound Call Center Supervisor (Vendor Management: Horizon Contact Centers and CCI)Acting Operations Supervisor (Inbound Call Center)Customer Service RepresentativeCustomer Experience Executive at Essar Telekom (Yu Mobile network), Team CaptainTranscriptionist, SupervisorTranscriptionist, Telemarketer, Supervisor
MultiChoice Kenya LtdHorizon Contact CentersNurture World LtdSoft Genesis Ltd. (League Consulting Ltd.)
University of Nairobi
Nairobi Province, 30
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
TOP SKILLS
Problem solving and decision makingData analysisResource allocationProject managementCustomer service
National Call Center ManagerGeneral ManagerCall Center ManagerCall Center Operations ManagerCall Center Team Leader
VFS Global/NextCallVenus Plastic Products and PackagingSkye DistributionSibize International CallingMerchants Dimension Data
Regenysis Business SchoolAlberton High School
Johannesburg
Dynamic and Professional call center leader prepared to streamline operations and enhance customer interactions. Extensive experience in coaching teams and implementing process improvements to elevate service quality. Known for fostering collaborative environments and adapting to dynamic business needs, with strong communication and organizational skills.
TOP SKILLS
Call center support expertisePerformance-focused team coachingExpense tracking and analysisComprehensive project managementProcess improvement expertise
Federal Call Center NavigatorSenior Health AdvocateCustomer AdvocateCustomer AdvocateMedical Support AssistantAM/FM GIS Technician
Magellan FederalUnited HealthcareBaylor Scott & White HealthMadigan Army Medical CenterPalmetto Electric Cooperative
Capella UniversityUniversity of South Carolina
Winder
Results-driven professional with 15+ years of experience in healthcare, customer advocacy, and operations support. Proven track record of managing complex issues, leading cross-functional coordination, and mentoring peers. Adept at handling escalations, implementing process improvements, and driving outcomes aligned with performance goals. Recognized for leadership without formal title through initiative, ownership, and strategic problem-solving.
TOP SKILLS
Leadership and team development: proven ability to mentor and guide team members, fostering a collaborative and productive work environment.Customer service excellence: skilled in delivering high-quality service and resolving complex issues with a focus on member satisfaction.Data analysis and research: strong analytical skills used to identify solutions and improve processes.Effective communication: excellent communicator capable of liaising effectively with members, stakeholders, and cross-functional teams.Health care benefits knowledge: in-depth understanding of health care plans and consumer-driven care principles.
One MCISLEEP INN & MAINSTAYMOTEL 6JOHN BULL LTDCIBC BANKTHE REEF HOTEL, ATLANTIS PARADISEFAMILY WHOLESALE LTDSEASHELLS WEDDINGS LTDWATCH REPAIR DEPT, JOHN BULLMUNDY TOURS TRAVEL AGENCY
MANGROVE CAY HIGH SCHOOL
Savannah, GA
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
TOP SKILLS
Complaint resolutionProviding customer supportScript adherenceCall center customer serviceInbound phone calls
Interal Support Group/Call Center RepresentativeFinancial Services RepresentativeCall Center Loan ProcessorMember Service Officer
General DynamicsTyndall Federal Credit UnionRandolph Brooks Federal Credit UnionSecurity Services Federal Credit Union
Wayland Baptist UniversityPensacola Junior College
Panama City, FL
Polite and professional call center representive successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
TOP SKILLS
Upbeat and positive personalityEfficient and detail-orientedCustomer data confidentialityData entry and maintenanceResponding to difficult customers
Call Center Technician I, Department of FacilitiesBuilding Service ManagerBuilding Service Assistant ManagerCamp Director (Seasonal)Building Service WorkerTransportation Bus Operator I
MCPSMontgomery County Recreation Department
Tuskegee UniversityWatkins Mill High School
Montgomery Village, MD
SUSTAINABILITY FACILITATOR | ENERGY MANAGEMENT | ENVIRONMENTAL STEWARDSHIP
Dedicated Montgomery County Public Schools professional with more than 16 years of progressive experience in sustainability initiatives, facilities management, energy conservation, customer engagement, environmental stewardship, operations management, and public education support. Proven success managing school-based sustainability programs, leading facility operations, analyzing operational data, developing conservation strategies, and building collaborative relationships with students, staff, administrators, and community stakeholders. Extensive knowledge of MCPS facilities, Department of Facilities Management operations, CMMS systems, energy conservation practices, recycling programs, and SSPGS competencies. Experienced in fostering culture change that promotes responsible resource use, environmental awareness, and continuous improvement.
TOP SKILLS
Sustainability & environmental stewardshipmanaged the school energy and recycling team (sert) at gaithersburg middle school, promoting energy conservation, recycling participation, environmental awareness, and student engagement initiatives.Energy management & conservationapplied energy-saving strategies through facility operations, preventive maintenance, hvac management, and resource conservation practices.Facilities operations & building systemsextensive experience managing hvac, plumbing, ventilation, mechanical systems, building inspections, and operational efficiency as a building services manager.Data analysis & cmms administrationexperienced using asset essentials and cmms systems to track work orders, analyze operational data, monitor facility performance, and support continuous improvement initiatives.Leadership & project coordinationsupervised staff, managed projects, coordinated contractors and vendors, facilitated sustainability programs, and led school-based initiatives that supported organizational goals.
Contact Center RepresentativeAssistant ManagerFinancial Service SpecialistAssistant ManagerBank Teller
San Francisco Federal Credit UnionProvident Credit UnionSan Mateo Credit UnionWells Fargo Bank, N.A.Bank of America
National Mortgage Licensing CenterCuna Mutual GroupSequoia Adult School
Union City, CA
Hands on client oriented professional who implements creative investment strategies and is dedicated to continuous improvement. Enthusiastic customer service representative who follows policies and procedures, while offering a friendly customer experience.
TOP SKILLS
Team leadershipTime managementDecision-makingComplex problem-solvingGoal setting
Remote Call Center AgentOffice ClerkSales AgentON-THE-JOB Training
National Survey FirmSSCSV Corp.BCI IncorporatedDatamex College of St. Adeline
DATAMEX College of Saint AdelineMolave Vocational Technical SchoolSicade Elementary School
Philippines
Seeking a remote position that allows for fulfillment of essential needs and personal desires while enjoying the comfort of working from home. Strongly motivated to achieve work-life balance, maximize potential, and embrace a fulfilling lifestyle. Dedicated to excelling in a role that aligns with values and goals, leveraging skills and experience to positively contribute to a dynamic team environment. Ready to take on new challenges and thrive in a remote work setting.
TOP SKILLS
Proficient in microsoft wordExcel data analysis skillsData entry proficiencyAnalytical formulasEffective verbal communication
