Call Center RepresentativeHardware Department SupervisorAssistant Store Manager
Baystate HealthThe Home Depot IncRent A Center
West Springfield High School
Chicopee, MA
Dynamic professional with extensive experience in customer service and problem-solving, notably at Baystate Health. Proven ability to enhance patient satisfaction through effective communication and appointment scheduling. Skilled in training teams and optimizing workflows, ensuring operational efficiency while maintaining a calm disposition in high-pressure environments.
TOP SKILLS
Problem-solving skillsCustomer supportData entryCustomer serviceCall center customer service
Call Center RepresentativeBilling/Claims Specialist (Behavioral Health)
Alpine Access & WestSelf Employed/Independent Contractor for MCS Billing
Lamar University
Beaumont, TX
Dynamic and detail-oriented professional with extensive experience in all aspects of healthcare claims management in a virtual environment. Previous call center experience, excelling in customer service optimization and issue resolution. Proven ability to manage high call volumes while maintaining a calm disposition. Proficient in data entry and adept at quickly grasping new concepts, ensuring client satisfaction and operational efficiency.
TOP SKILLS
Customer service optimizationResolving issuesCall control in a fast paced environmentCalm dispositionTime management and multitasking
Call Center and Training ManagerBusiness Operations Manager – Dealer SupportOperations ManagerPatient Access ManagerPatient Access Supervisor
Spruce PowerPERCEPTA LLCSunnova EnergyHarris Health System
Purdue University Global
Houston, TX
Strategic and results-driven Bilingual (Spanish) Operations Manager with 15+ years of experience leading contact center operations, team performance, and workforce management. Proven success in managing large teams (20+), improving KPI outcomes, and driving service-level excellence across multiple industries. Adept at performance coaching, scheduling, process optimization, and staff development. Strong communicator and leader with a background in startup environments and structured organizations. Proficient in MS Office (Excel, Outlook, Word, PowerPoint), CRM platforms, and contact center tools.
Driven Call Center Operations Manager with a robust background in designing and implementing effective training programs. Demonstrated success in enhancing employee performance and fostering a culture of continuous learning—proven ability to develop and execute training strategies while utilizing strong leadership and communication skills.
TOP SKILLS
Performance management | contact center operations | kpi monitoring | forecasting & schedulingProcess improvement | staff coaching & development | workforce management | recruiting & onboardingCrm systems | conflict resolution | sales & upselling | ms office (word, excel, outlook, powerpoint)Zendesk, oracle, salesforce, ringcentral, avaya, sap, cisco finesse, smartsheet, wordpress, as400, netsuite, shopify, and connect hub.New hire onboarding
Recovery/Call Center Team LeaderFreelancerBeauty AdvisorSupervisor
SedgwickCharlotte TilburySephoraColumbia Bank
Thomas Edison State UniversityCounty College of Morris
Venice, FL
Customer service leader with over ten years of experience in dynamic environments. Demonstrated success in leading teams to exceed performance targets and enhance service quality. Expertise in employee motivation, complex issue resolution, and maintaining professionalism under pressure. Proven track record in improving productivity and customer satisfaction through strategic planning and operational management.
TOP SKILLS
Employee training and coachingTeam building and managementConflict resolution strategiesPerformance analysis and quality assuranceRegulatory compliance expertise
Call Center RepresentativeKey Manager/Catering AssociateFront Office CoordinatorCustomer Service Representative
Florida Advanced Spine and OrthopedicsOn The Border Cantina and GrillNorth American Spine and PainWells Fargo
Instituto De Banca Y Comercio
New Port Richey, FL
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
TOP SKILLS
Complaint resolutionAccount updatingVerbal and written communicationGathering informationProfessional phone voice
Medicare Part D CDA Inbound Call RepresentativePA Starter Handling Inbound Calls Med D CDACRU Rep I Tech Prior AuthorizationMedicare Part-D Rep II tech Prior AuthorizationInsurance Ver specialist
CVS/caremarkCVS CaremarkRock Hill GYN & OB
York Technical College
Rock Hill, SC
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. With over 20 plus years experience in Medical Healthcare field.
Patient Engagement Remote Call Center RepPatient Access Service RepresentativePatient Service RepresentativePatient Service AssociatePatient Service RepresentativePatient Service Advocate - Team Lead
Froedtert Theda CareFroedtert HealthAscension Medical Group - New BerlinLifebridge Health Sinai Hospital ER 7Aurora Medical GroupLifebridge Heatlh Sinai Hospital ER 7
Willaim Horlick High School
Racine, WI
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
TOP SKILLS
Epic registration systemTime management systemWorkforce management systemPhone communication systemMeeting messaging system
ACCESS CENTER REPRESENTATIVE - RADIOLOGYService RepresentativeProject CoordinatorTrainerRelief Manager
UAB HEALTH SERVICE FOUNDATIONAT&T, INC.
University of Alabama At Birmingham
Birmingham, Alabama
Results-driven customer service and patient access professional with extensive experience in healthcare operations and billing support. Recognized for strong problem-solving skills and adaptability, consistently mastering new processes and managing increased workloads. Proven ability to deliver exceptional customer experiences while balancing multiple priorities in fast-paced environments. Skilled in conflict management, effective communication, and supporting operational efficiency.
