Hire Top Call Center Representative

FRANCES MOLE

With over 25 years of customer service and support experience across various industries, excelling in account maintenance, problem-solving, and staff training. Proficient in Microsoft Word, Outlook, Excel, Access, and PowerPoint with a proven track record of training, motivating, and supervising customer service teams. Former Chair of the Hospitality Committee at the 311 Call Center and certified training officer through the 311 Lead Development Program, bringing a wealth of knowledge. Background as a licensed mortgage broker from 2002 to 2006 showcasing a diverse skill set. Seasoned professional in customer service thriving in high-pressure, fast-paced environments. Known for boosting customer satisfaction levels and effectively streamlining processes. Highly regarded for collaborative approach within teams and adaptability to evolving requirements. Skilled in communication and conflict resolution with a strong focus on delivering reliable results.

Dawn Fugate

I am a dedicated and experienced Customer Care Representative with a proven track record of providing exceptional customer service in a remote work setting. My skills are in handling high-volume incoming calls, emails, and live chats to address inquiries, resolve issues, and ensure customer satisfaction. Proficient in utilizing CRM software and maintaining detailed records to track customer interactions. My strengths include strong communication and problem-solving skills, along with the ability to work independently and collaboratively in a fast-paced virtual environment. I am very interpersonal about delivering top-notch support and building long-lasting relationships with customers.

Katherine Dunn

Position Sr Service Desk Agent Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.

Olivia Opperman

Billing Specialist experienced in managing medical billing, insurance authorizations, and maintaining medical records. Delivered high customer satisfaction through effective communication and problem-solving skills while fostering team collaboration and adaptability. Focused on achieving targets and addressing evolving needs in fast-paced environments.

Amber Smyers

Detail-oriented professional in call center operations, managing high-volume calls while ensuring customer needs are met. Utilizes system-based work queues to enhance workflow efficiency, demonstrating agility in mastering new technologies and tools. Committed to delivering exceptional service and actively improving customer experiences.

AMY BRONGO

Service-oriented individual with 28 years of experience in a medical office. Motivated, reliable, and possessing strong organizational and communication skills. Very committed to excellence in the workplace.

Steven Krebs

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Erin Tribell

Knowledgeable and dedicated customer service professional with 25+ years of experience in the financial and retail industry. Experience managing outbound and inbound calls and handling emergency issues with patience and empathy. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.