Hire Top Call Center Representative

JOSE PUENTE

Strategic and results-driven Bilingual (Spanish) Operations Manager with 15+ years of experience leading contact center operations, team performance, and workforce management. Proven success in managing large teams (20+), improving KPI outcomes, and driving service-level excellence across multiple industries. Adept at performance coaching, scheduling, process optimization, and staff development. Strong communicator and leader with a background in startup environments and structured organizations. Proficient in MS Office (Excel, Outlook, Word, PowerPoint), CRM platforms, and contact center tools. Driven Call Center Operations Manager with a robust background in designing and implementing effective training programs. Demonstrated success in enhancing employee performance and fostering a culture of continuous learning—proven ability to develop and execute training strategies while utilizing strong leadership and communication skills.

Maria Tommasi

Customer service leader with over ten years of experience in dynamic environments. Demonstrated success in leading teams to exceed performance targets and enhance service quality. Expertise in employee motivation, complex issue resolution, and maintaining professionalism under pressure. Proven track record in improving productivity and customer satisfaction through strategic planning and operational management.

Maria Rosado

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Stephanie Herron

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. With over 20 plus years experience in Medical Healthcare field.

Karen Dogans

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Nikkesha Kendrick

Results-driven customer service and patient access professional with extensive experience in healthcare operations and billing support. Recognized for strong problem-solving skills and adaptability, consistently mastering new processes and managing increased workloads. Proven ability to deliver exceptional customer experiences while balancing multiple priorities in fast-paced environments. Skilled in conflict management, effective communication, and supporting operational efficiency.

Allison Karpinski

Results-driven customer service professional focused on optimizing processes and enhancing service quality through collaboration and analytical strategies. Expertise in understanding customer needs, behaviors, and preferences, complemented by strong recordkeeping skills and performance management. Proven track record of training agents in call control techniques to elevate customer experiences while maintaining organizational efficiency under pressure. Aiming to leverage these competencies to contribute to a dynamic team committed to excellence.

Susan Foy

Personable, friendly and solution-oriented customer service with over 13 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.