Hire Top Call Center Representative

Stephanie Ascencio

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Jeannette Lewis

Dedicated Crisis Call Center Intervention Specialist with a proven track record in collaborative care and effective communication. Expertise in developing tailored intervention strategies and responding to critical client needs, committed to enhancing mental health outcomes through compassionate support and teamwork.

Monica Francis Rivers

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Jessica Smith

Customer-oriented professional with several-year progressive career focused on enhancing customer service with careful attention to detail and strong follow-through. Polished in assessing systems and developing strategies to reduce process lags. Outstanding organizational and customer-service abilities focused on driving team growth and business profitability.

Kayla Turner

Experienced healthcare and customer service professional with a passion for providing compassionate care and support to patients and families. Skilled in assessing patient needs, managing high-volume calls, maintaining HIPAA compliance, and ensuring efficient communication between departments. Dedicated to delivering exceptional service and high-quality care in all settings.

Andres Chavez Ramirez

Bilingual call center leader with 6+ years’ experience on Texas Health & Human Services Commission (HHSC) programs at Maximus and prior management in retail operations. Demonstrated success supervising up to 70 agents through onboarding and OJT during the pandemic, later leading CHIP/CMA and Reconciliation projects. Expert at driving CCR gains, QA standards, AHT adherence and de‑escalation. Proficient in state systems (TIERS, Enterprise State Portal, EMWS Management), analytics (KPR dashboards, trend reporting and root‑cause analysis), and MS Excel & 365/SharePoint tools. Recognized coach fluent in English & Spanish who develops high‑performing teams through mentoring, training and new‑hire ramp. Completed advanced leadership and communication courses (Front‑Line Leadership, Coaching to Action, Effective Communication & Professional Email Writing) and annual ethics, cybersecurity and HIPAA compliance training, demonstrating commitment to continuous learning and U.S. corporate standards.

Laticia McFarland

Organized and dependable professional with 4+ years of experience in customer service and warehouse operations Proven ability to manage multiple priorities while maintaining a positive attitude, and high productivity levels. Skilled in inventory management, order processing, and safety compliance, ensuring efficient operations in fast-paced environments. Recognized for strong teamwork, time management, and adaptability, contributing to team success and customer satisfaction.

Anthony Driskell

Knowledgeable with solid background in customer service and problem resolution. Proven ability to handle high call volumes efficiently while maintaining friendly demeanor. Demonstrated expertise in effective communication and conflict resolution.