Hire Top Call Center Representative

Jeannette Lewis

Dedicated Crisis Call Center Intervention Specialist with a proven track record in collaborative care and effective communication. Expertise in developing tailored intervention strategies and responding to critical client needs, committed to enhancing mental health outcomes through compassionate support and teamwork.

Monica Francis Rivers

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Jessica Smith

Customer-oriented professional with several-year progressive career focused on enhancing customer service with careful attention to detail and strong follow-through. Polished in assessing systems and developing strategies to reduce process lags. Outstanding organizational and customer-service abilities focused on driving team growth and business profitability.

Kayla Turner

Experienced healthcare and customer service professional with a passion for providing compassionate care and support to patients and families. Skilled in assessing patient needs, managing high-volume calls, maintaining HIPAA compliance, and ensuring efficient communication between departments. Dedicated to delivering exceptional service and high-quality care in all settings.

Andres Chavez Ramirez

Bilingual call center leader with 6+ years’ experience on Texas Health & Human Services Commission (HHSC) programs at Maximus and prior management in retail operations. Demonstrated success supervising up to 70 agents through onboarding and OJT during the pandemic, later leading CHIP/CMA and Reconciliation projects. Expert at driving CCR gains, QA standards, AHT adherence and de‑escalation. Proficient in state systems (TIERS, Enterprise State Portal, EMWS Management), analytics (KPR dashboards, trend reporting and root‑cause analysis), and MS Excel & 365/SharePoint tools. Recognized coach fluent in English & Spanish who develops high‑performing teams through mentoring, training and new‑hire ramp. Completed advanced leadership and communication courses (Front‑Line Leadership, Coaching to Action, Effective Communication & Professional Email Writing) and annual ethics, cybersecurity and HIPAA compliance training, demonstrating commitment to continuous learning and U.S. corporate standards.

Anthony Driskell

Knowledgeable with solid background in customer service and problem resolution. Proven ability to handle high call volumes efficiently while maintaining friendly demeanor. Demonstrated expertise in effective communication and conflict resolution.

Dominic Brewer

Motivated and adaptable individual with strong communication skills and a solid work ethic. Known for being dependable, quick to learn, and a team player with a positive attitude. Eager to contribute to a dynamic environment and grow both personally and professionally.

Ebony Caba

Professional customer service specialist prepared to deliver exceptional support and resolve customer inquiries efficiently. Proven ability to navigate complex systems and provide accurate information. Focused on team collaboration and adaptability to meet evolving demands. Reliable and results-oriented with strong problem-solving and communication abilities.