Hire Top Representative

Monacelle Wilkins

Medical customer service professional with 15+ years of experience in Medicare enrollment, fraud prevention, technical support, and leadership. Strong background in HIPAA compliance, member support, documentation, and resolving complex customer concerns.

Roseann Francoeur

Patient service and behavioral health professional with experience supporting medication access, appointment scheduling, and provider communication. Brings strong documentation skills, phone support, and a steady approach to helping patients navigate medical and mental health services.

JEFFREY GRIFFIN

Dedicated professional with extensive experience in customer service and sales. Proven ability to lead teams with a positive attitude while fostering collaboration. Committed to maintaining high customer satisfaction to drive repeat business. Results-oriented with a strong focus on building lasting relationships and guiding teams to success.

Nancy Limon

Dedicated customer service representative with a strong focus on resolving complex issues, enhancing service practices, and ensuring customer satisfaction through effective communication and attention to detail.

Tonia Nelson

Experienced customer service, CSR and administrative professional with over 15 years of experience supporting customers, resolving account issues, managing records, assisting with billing and collections activities, and supervising customer service operations. Skilled in researching problems, providing accurate information, maintaining confidential records, and communicating effectively with customers, employees, and internal departments. Detail-oriented with strong problem-solving skills, professional judgment, and the ability to manage multiple priorities in fast-paced environments. HR professional prepared to contribute to organizational success through effective human resources management. Proven track record in managing recruitment, employee relations, and compliance. Known for fostering team collaboration and delivering reliable results while adapting to changing needs.

Tina Colbert

Customer Service Lead experienced in addressing and resolving customer issues effectively. Achieved positive outcomes through strong team collaboration and effective communication. Reliable and adaptable, contributing valuable problem-solving skills.

Nayra Algarin

Insurance Sales / Customer Service Representative with 18 years of experience providing exceptional customer support in the insurance industry. Highly skilled in policy management, claims processing, and effectively addressing client inquires. Strong communication skills and problem solving abilities. Dedicated to consistently meeting and exceeding customer expectations. Demonstrated ability to work collaboratively in a fast paced environment, ensuring client satisfaction and retention.

DERICK YEE

Retired Navy Veteran with a Secret Security Clearance, leveraging over 28+ years of leadership in operations management. Achievements include overseeing programs with 1,090 personnel and managing budgets of $9.5 million, resulting in substantial cost savings and enhanced compliance with regulatory standards across the aerospace and defense sectors.