Hire Top Representative

Monacelle Wilkins

Medical customer service professional with 15+ years of experience in Medicare enrollment, fraud prevention, technical support, and leadership. Strong background in HIPAA compliance, member support, documentation, and resolving complex customer concerns.

Priscilla Chavez

Experienced with handling member inquiries and delivering comprehensive support. Utilizes excellent communication and problem-solving skills to resolve issues efficiently. Knowledge of fostering positive member relationships and enhancing service satisfaction. Knowledgeable with proven background in enhancing member satisfaction and addressing concerns promptly. Possesses valuable experience in managing member inquiries and resolving issues efficiently. Demonstrated ability in effective communication and problem-solving to support team goals. Professional with strong background in providing exceptional service and support in customer-focused environment. Expertise in resolving inquiries, managing accounts, and fostering relationships. Known for collaborative spirit and adaptability, consistently driving team success and positive outcomes. Skilled in communication, problem-solving, and multi-tasking in fast-paced settings. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

JEFFREY GRIFFIN

Dedicated professional with extensive experience in customer service and sales. Proven ability to lead teams with a positive attitude while fostering collaboration. Committed to maintaining high customer satisfaction to drive repeat business. Results-oriented with a strong focus on building lasting relationships and guiding teams to success.

Nancy Limon

Dedicated customer service representative with a strong focus on resolving complex issues, enhancing service practices, and ensuring customer satisfaction through effective communication and attention to detail.

Tonia Nelson

Experienced customer service, CSR and administrative professional with over 15 years of experience supporting customers, resolving account issues, managing records, assisting with billing and collections activities, and supervising customer service operations. Skilled in researching problems, providing accurate information, maintaining confidential records, and communicating effectively with customers, employees, and internal departments. Detail-oriented with strong problem-solving skills, professional judgment, and the ability to manage multiple priorities in fast-paced environments. HR professional prepared to contribute to organizational success through effective human resources management. Proven track record in managing recruitment, employee relations, and compliance. Known for fostering team collaboration and delivering reliable results while adapting to changing needs.

Tina Colbert

Customer Service Lead experienced in addressing and resolving customer issues effectively. Achieved positive outcomes through strong team collaboration and effective communication. Reliable and adaptable, contributing valuable problem-solving skills.

Nayra Algarin

Insurance Sales / Customer Service Representative with 18 years of experience providing exceptional customer support in the insurance industry. Highly skilled in policy management, claims processing, and effectively addressing client inquires. Strong communication skills and problem solving abilities. Dedicated to consistently meeting and exceeding customer expectations. Demonstrated ability to work collaboratively in a fast paced environment, ensuring client satisfaction and retention.

DERICK YEE

Retired Navy Veteran with a Secret Security Clearance, leveraging over 28+ years of leadership in operations management. Achievements include overseeing programs with 1,090 personnel and managing budgets of $9.5 million, resulting in substantial cost savings and enhanced compliance with regulatory standards across the aerospace and defense sectors.