Well-qualified product management professional familiar with agile and scrum systems and how to effectively manage product development timelines. Effective at making important team decisions focused on moving products through planning, pre-production and production phases.
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Experienced professional with 9+ years of progressive growth at United Healthcare, specializing in claims processing and customer service. Started as a Claims Processor for Behavioral Health and transitioned to a Benefit Advocate role, achieving Elite Advocate status. Delivered exceptional support to members regarding claims inquiries and healthcare needs. In 2020, accepted the position as a Claims Business Process Analyst Senior under Government Operations Appeals & Grievances & HRA, successfully analyzing and resolving complex issues related to Complaints to Medicare Cases (CTMs). Also gained valuable experience in project management, completing multiple projects. Currently serving as a Claims Business Process Consultant under Government Operations Benefit Configuration, leveraging extensive background at UHC. Collaborates with various departments to facilitate smooth Claims Migration for new and existing Health Plans.
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Results-driven accounting software implementation specialist with over a decade of experience. Proven track record of successfully managing end-to-end software rollouts for small and mid-sized businesses, optimizing processes, and enhancing operational efficiency. Skilled in QuickBooks (Online & Desktop), MISys, and other platforms, with a strong focus on cross-functional collaboration, technical support, and providing tailored training to empower clients.
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Results-driven business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully managing a team while streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
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Dedicated leader consistently achieving success in fast-paced settings. Strong work ethic and effective collaboration skills align with being a valuable team player, adept at completing tasks and providing essential staff support. Known for responsibility, punctuality, and high productivity, even when working with minimal supervision.
TOP SKILLS
Dynamic professional with extensive experience at Wells Fargo in project management and training development, adept at enhancing team collaboration and driving strategic initiatives. Expertise in data analysis and customer relationship management consistently leads to impactful results and improved program effectiveness. Strong communication skills and recognized subject matter expertise foster a collaborative work environment and support the achievement of organizational goals. Committed to leveraging a proven track record to deliver innovative solutions that align with business objectives.
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Dynamic operations executive and subject matter expert with over 12 years of leadership experience in complex, mission-critical environments. Expertise in enterprise operations management, strategic planning, process optimization, and large-scale organizational development, consistently achieving results in multi-million dollar operations. Proven ability to lead cross-functional teams of 15-50+ personnel while implementing scalable frameworks that enhance organizational efficiency and drive revenue growth. Currently pursuing an MBA in International Business and a DBA in Organizational Leadership, complemented by a collaborative leadership style and a steadfast commitment to operational excellence.
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Sales professional with 12 years of experience seeking to transition to finance. Proven ability to exceed sales targets and knowledgeable in life insurance and economics. Ready to contribute as a Financial Professional.
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