Experienced customer satisfaction and continous improvement professional with a proven track record in managing and delivering exceptional results. Skilled in tailoring approaches to meet specific needs and goals, as well as integrating innovative ideas. Adept at leading programs, teams, and projects, while providing guidance and support to staff members. With 12 years of experience in the BPO-contact center field, detail-oriented Quality Assurance Manager with expertise in developing and implementing improved methods for problem identification. Proficient in utilizing tools for customer satisfaction, main KPIs, and ensuring high-quality standards are met. Thriving in fast-paced environments, with a strong ability to solve problems decisively and defuse high-pressure situations. Leveraging superb analytical skills, proactively enhancing customer service processes and consistently receiving outstanding feedback from customers.
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Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
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Well-traveled Field Implementation Specialist with 5 years experience of training and installing CDK Drive products as clients Dealer Management system. Satisfied only when customers successfully integrate new CDK processes and procedures for new and improved daily operations. Looking for a career to build and further myself in. A professional environment that has room for growth in my field of expertise, which are accounting skills and training skills in the accounting department of the automotive industry. I bring knowledge, leadership, quick learning skills to everything that I do. I am up for any challenge also any chance at learning something new to gain better understanding at my position or a new opportunity that may present itself.
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Professional Experience Jack Henry & Associates – Monett, MO Project Manager III / Business Consultant III (Mar 2023 – Present) Lead implementation of LoanVantage LOS; configure business rules & deliver client training Manage stakeholder communication, scope, timelines, and testing phases Collaborate with internal teams for process improvement using Jira, SharePoint, Smart Sheets
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Hello! I'm a Digital Business Consultant, with a strong background in project management and digital marketing, with a particular focus on marketing automation. I'm proud to hold certifications as a Salesforce Admin, Adobe Certified Professional - Adobe Journey Optimizer Business Practitioner and PRINCE2 project manager. I'm all about delivering impactful results through strategic planning, cutting-edge technology, and a deep commitment to enhancing digital marketing strategies. Let's connect and explore the exciting possibilities in the world of digital business!
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Customer service professional known for reliability, adaptability, and unwavering commitment to team success. Demonstrated strong communication and problem-solving skills in high-pressure environments. Aiming to exceed performance goals in a new industry.
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Innovator and entrepreneur with over 11 years of progressive experience in business leadership and consulting, specializing in wealth management, business development, finance, accounting, and risk management. Expertise in creating value and driving growth while maximizing efficiency and profitability for a diverse range of clients. Results-oriented professional dedicated to delivering strategic solutions that enhance organizational performance and foster sustainable success. Committed to leveraging a comprehensive skill set to navigate complex challenges and capitalize on emerging opportunities in the business landscape.
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Goal-oriented Product Manager adept in SDLC methodologies including Agile, Waterfall, and RUP. Experienced in backlog creation, user story development, acceptance criteria definition, and impediment removal for seamless project execution. Expert in project planning, roadmap creation, and budget management. Skilled in conducting requirement workshops, GAP analyses, and risk assessments. Proficient in wireframe, prototype, and UML diagram creation using MS Visio, IBM Rational Rose, and Lucid Chart. Expertise in SQL and reporting tools like Excel and Tableau. Accomplished in coordinating UAT activities, tracking changes using Jira and Confluence, and guiding MVP identification. Proven leader in Agile/Safe Scrum methodologies, driving projects to completion through effective problem-solving, communication, and delivery management. Excels in end-user journey mapping, qualitative and quantitative testing, and A/B testing. Demonstrated track record in delivering customer-focused solutions, leading product planning, driving revenue growth, and successfully launching products throughout lifecycle stages. Passionate about continuous improvement and collaborative team leadership.
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