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• De-escalation training: Central Ohio Transit Authority-risk control and compliance in COTA operations. Columbus, Ohio.
• De-escalation training: Greater Cleveland Regional Transit Authority-transit EAP driver care facilitator, extended training post traumatic events. ADA training for GCRTA paratransit department. Cleveland, Ohio.
• De-escalation training: Palm Tran-extended driver training needs for fixed-routes engaging contentious customers. West Palm, Florida.
• De-escalation training: Lynx Tran-extended driver training needs for fixed routes in contentious environments. Orlando, Florida.
• Executive planning for vision goals, annual transportation trainings, AHA CPR/FA trainer, CDL holder, Accident & Safety/Welfare trainer, DOT complaint officer, leadership development for 8-supervisors, 2-annual fleet in-services for team empowerment, team development, team responsibilities, and transportation CCBDD, ORC and DOT updates.