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As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication skills.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Personable and analytical professional, skilled in behavioral assessment and intervention techniques. Familiar with Applied Behavior Analysis (ABA) principles and data-driven decision-making, and well-versed in conducting functional behavior assessments and developing individualized treatment plans. Dedicated to improving client outcomes through evidence-based strategies and continuous progress monitoring.

Strategic, results-driven leader with over 20 years of experience across HR Technology, Operations, Risk Management, and Compliance within highly regulated environments. Proven expertise in designing, delivering, and scaling enterprise-wide HR Talent programs, with direct ownership of HR technology strategy. Effective in driving complex programs and platforms, with hands-on experience in configuration, integrations, automation, and governance. Known for translating complex data into actionable insights, dashboards, and scalable solutions that reduce risk, improve efficiency, and enhance employee and customer experiences. Trusted partner and people leader recognized for strong stakeholder influence, clear executive communication, and disciplined execution in fast-paced, ambiguous environments.

Senior Management Professional with 25+ years of rich IT experience in Product Development / Program Management / Delivery Management in domains e- commerce, BFSI, Telecom HealthCare. Well Versed in Product development using different Models. Experienced in providing solutions using Data Analytics. Experienced in Demand and Facilities Management. Well versed in Business technology driven operations at corporate level. Effective use of workforce, retention of talent and capability improvement. Forecasting demand and address strategic need.

Accomplished IT professional with over 19 years of expertise in Quality Assurance and Performance Engineering across diverse sectors, including Healthcare, Life Sciences, and Finance. Currently leading QA and Performance Engineering initiatives for Co-Pilot (Gen AI) integration with Power BI applications. Proven track record in managing onshore-offshore teams, defining Non-Functional Requirements, and implementing performance testing strategies using tools such as LoadRunner. Recognized for exceptional analytical and leadership abilities, fostering continuous improvement and mentoring teams to uphold the highest standards in quality metrics and performance engineering practices.

Dynamic Tech Lead with proven expertise at My Cengage in developing scalable web applications using React.js and Spring Boot. Adept at fostering collaboration within teams and implementing agile methodologies, I excel in state management and microservices architecture, driving efficiency and innovation in complex projects.

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