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Strategic, results-driven leader with over 20 years of experience across HR Technology, Operations, Risk Management, and Compliance within highly regulated environments. Proven expertise in designing, delivering, and scaling enterprise-wide HR Talent programs, with direct ownership of HR technology strategy. Effective in driving complex programs and platforms, with hands-on experience in configuration, integrations, automation, and governance. Known for translating complex data into actionable insights, dashboards, and scalable solutions that reduce risk, improve efficiency, and enhance employee and customer experiences. Trusted partner and people leader recognized for strong stakeholder influence, clear executive communication, and disciplined execution in fast-paced, ambiguous environments.

Personable and analytical professional, skilled in behavioral assessment and intervention techniques. Familiar with Applied Behavior Analysis (ABA) principles and data-driven decision-making, and well-versed in conducting functional behavior assessments and developing individualized treatment plans. Dedicated to improving client outcomes through evidence-based strategies and continuous progress monitoring.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication skills.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Detail-oriented Field Service Technician with expertise in diagnosing HVAC issues and conducting routine maintenance. Proven ability to train junior technicians and manage inventory effectively, ensuring optimal customer satisfaction and service efficiency.

Assistant Service Manager and Lead Dispatcher with 15+ years in HVAC, refrigeration, garage doors, and facility maintenance. Proven track record in streamlining operations, optimizing technician routes, and managing high-volume accounts. Proficient in Service Titan, Tech Anywhere, and XOI, enhancing efficiency and departmental growth. Committed to continuous learning and adapting to new challenges effectively.

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Shane Cox

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Precia Coulter

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