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Strategic, results-driven leader with over 20 years of experience across HR Technology, Operations, Risk Management, and Compliance within highly regulated environments. Proven expertise in designing, delivering, and scaling enterprise-wide HR Talent programs, with direct ownership of HR technology strategy. Effective in driving complex programs and platforms, with hands-on experience in configuration, integrations, automation, and governance. Known for translating complex data into actionable insights, dashboards, and scalable solutions that reduce risk, improve efficiency, and enhance employee and customer experiences. Trusted partner and people leader recognized for strong stakeholder influence, clear executive communication, and disciplined execution in fast-paced, ambiguous environments.

Personable and analytical professional, skilled in behavioral assessment and intervention techniques. Familiar with Applied Behavior Analysis (ABA) principles and data-driven decision-making, and well-versed in conducting functional behavior assessments and developing individualized treatment plans. Dedicated to improving client outcomes through evidence-based strategies and continuous progress monitoring.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication skills.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Dynamic finance and accounting professional with over 5 years of experience in managing comprehensive financial operations, including invoicing, collections, and reconciliations. Expertise in identifying and resolving variances while ensuring strict compliance with internal controls and financial reporting standards. Proven track record of enhancing productivity and accuracy through the optimization of financial processes. Strong analytical skills leveraged for effective forecasting, planning, and budgeting, contributing to informed decision-making and strategic financial management.

Bilingual accounting and bookkeeping professional with over 10 years of experience in managing full-cycle financial operations, customer service, and client acquisition. Skilled in enhancing financial accuracy, streamlining processes, and ensuring tax compliance for small businesses. Proficient in QuickBooks, Xero, Close CRM, Slack, and Microsoft Office. Recognized for strong communication skills, attention to detail, and professional customer interactions. Currently pursuing certifications as an Enrolled Agent (EA) and Certified Bookkeeper (CB).

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Joseph (Joe) Bacon

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ALBERTO ARENAS

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