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Strategic, results-driven leader with over 20 years of experience across HR Technology, Operations, Risk Management, and Compliance within highly regulated environments. Proven expertise in designing, delivering, and scaling enterprise-wide HR Talent programs, with direct ownership of HR technology strategy. Effective in driving complex programs and platforms, with hands-on experience in configuration, integrations, automation, and governance. Known for translating complex data into actionable insights, dashboards, and scalable solutions that reduce risk, improve efficiency, and enhance employee and customer experiences. Trusted partner and people leader recognized for strong stakeholder influence, clear executive communication, and disciplined execution in fast-paced, ambiguous environments.

Personable and analytical professional, skilled in behavioral assessment and intervention techniques. Familiar with Applied Behavior Analysis (ABA) principles and data-driven decision-making, and well-versed in conducting functional behavior assessments and developing individualized treatment plans. Dedicated to improving client outcomes through evidence-based strategies and continuous progress monitoring.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication skills.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Dedicated Property Adjuster with strong expertise in claims investigation and customer service.

Accomplished Water Mitigation Manager with a proven track record at Accuserve Solutions, adept in personnel training and development, and proficient in Xactimate. Demonstrated excellence in fostering collaborative environments, enhancing operational efficiency, and driving team performance. Renowned for strong communication skills and a meticulous attention to detail, significantly improving customer service and financial accuracy.

Growing up I was always detail oriented. I loved math and problem solving. In highschool I attended a trade school, where I learned applied engineering and machining, running manual lathes, mills, and surface grinders. I also learned to run CNC machines, which I used later at my machine shop job. I've run 8 axis mill turns, wire EDM machines, and more, all which require a great deal of math and geometrical dimensioning and tolerances (GD&T). I believe these skills transfer into insurance adjusting and inspecting very well! It's all in the details.

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Jeremy Kopp

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Elijah Ross

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