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Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift... View More
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Detail-oriented individual with exceptional communication and project management skills. Enthusiastic, proactive and hardworking. Good ability to work... View More
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A dynamic aviation professional with expertise in different functions like Administration, training ,operations and customer service. Currently workin... View More
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Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at worki... View More
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As the Deputy Shift Supervisor for Baggage Services Lost Property, I played a critical role in ensuring the smooth execution of airport baggage operat... View More
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Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into r... View More
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Certifications
- FAA Traffic Certification
- HCC Passenger Planner Certification
- GSC/CRO Certification
Dynamic and detail-oriented Leader with over two years of experience in the aviation industry, dedicated to enhancing customer satisfaction and operat... View More
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Profile Highlights Extensive experience in customer service, hospitality, and content moderation. Skilled in managing reservations and provid... View More
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Certifications
- Native or Bilingual Proficiency English Full Professional Proficiency French Full Professional Proficiency INTERESTS Reading Music Traveling Tutoring Volunteering Music WORK EXPERIENCE Reservation Agent Mazagan Beach & Golf Resort 07/2022 - Present, El Jadida Receiving all reservations made by telephone, fax, or email. Providing a personalized welcome at the customer's request quickly. Identifying customer's needs and offering an appropriate solution and argument propose specific hotel programs in addition to the reservation. Performing all administrative follow-up operations. Being in permanent contact with the other services of the hotel. Content Moderator Majorel Africa 09/2020 - 07/2022, Casablaca Reviewing and analyzing the user generated content on the website. (Tiktok) Identifying inefficiencies in workflows and suggesting solutions. Recognizing trends and patterns, and escalating issues outside the company policy. Ground Staff Agent
Highly adaptable individual bringing 15 years of experience in customer service roles. Motivated professional with well-developed skills in task prior... View More
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Dedicated leader with a proven track record of improving customer satisfaction and team performance. I am passionate about developing the skills of te... View More