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Results-driven IT professional with 4.8+ years of experience in IT operations, incident response, and service delivery, specializing in enterprise-gra... View More
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Certifications
- ITIL V4 Foundation – Certified
- AWS Certified Cloud Practitioner
- AWS Certified Solutions Architect – Associate
Experienced with medical billing processes, including coding and claims management. Utilizes billing software to ensure accurate and timely submission... View More
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IT Coordinator with expertise in incident management and network security within enterprise and federal environments. Proficient in utilizing ServiceN... View More
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Certifications
- CompTIA Security+ — CompTIA, 2025
- CompTIA CySA+ — CompTIA, In Progress (Expected 2026)
Dynamic IT professional with significant experience in support operations and team management. Skilled in analyzing ticket data and optimizing workflo... View More
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Certifications
- Google IT Automation with Python
Dynamic professional with a proven track record at Polly, excelling in customer support and technical troubleshooting. Adept at enhancing user experie... View More
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Technical support and customer service professional with 10+ years of experience supporting users across phone, chat, email, and web platforms. Strong... View More
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Detail-oriented Service Desk Analyst with expertise in customer service training, incident management, and remote technical support. Proven ability to... View More
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Application support team lead with 12 years of experience in enterprise financial and ERP systems within large government environments. Expertise in O... View More
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Certifications
- PMP – Project Management Professional (PMI)
- PMI-PBA – Professional in Business Analysis
- SAP Technology Skills – Multi-Dimensional Engineers Program (2025).
Accomplished leader with extensive experience in driving organizational resilience through adept incident and change management within global business... View More
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Detail-oriented professional with expertise in Python, SQL (PostgreSQL, SQLite), and Linux command line. Proficient in troubleshooting, IT support, an... View More
Top Skills
Certifications
- CS50's Introduction to Programming with Python - Harvard University
- CS50x (in progress) - Harvard University
- 100 Days of Code: Python Pro Bootcamp - Udemy (in progress)