technological integration Search Results

Top Skills

• Customer Experience (CX) Optimization
• •Denise has worked collaboratively with clients to help define CX initiatives optimizing customer service delivery and experiences in healthcare, financial services, and automotive. She is adept creating and understanding end-to-end value streams, mapping and identifying irregularities, highlighting customer touch points, processes, training needs, and identifying technological gaps and pain points for optimized CX delivery.
• CRM and Contact Center Integration
• •Denise helps customers develop the agent and customer experience by aligning to the organizations CRM strategy by integrating people, processes, and technology, she defines the required system integrations with the CRM to provide the best possible experience for the customer and agent.
• Operational Excellence