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Detail-oriented VoIP Analyst with a strong focus on troubleshooting, SIP, and network infrastructure. Proven ability to analyze and resolve complex te... View More
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- Comptia Network+
18+ years of experience in diverse roles in the infrastructure space. Associate Consultant with hands-on experience supporting enterprise collaboratio... View More
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Certifications
- Cisco Webex Contact Center Admin
- MS Teams Administrator (MS-700) certificate
- MS Teams Voice Engineer Expert (MS-720) certificate.
As a System Analyst, I provide comprehensive technical support to end-users, ensuring efficient troubleshooting and resolution of hardware, software, ... View More
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Highly accomplished PMO Director with over 30 years of extensive information technology experience. Proven leader in establishing and overseeing Cloud... View More
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Dynamic Voice/Network Engineer with extensive experience in Cisco VoIP configuration and Call Center support. Demonstrated ability to deliver high-qua... View More
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Certifications
- Cisco Certified Network Associate (CCNA)
- Security Plus Certification
- Global Knowledge Certified ATM Engineer
Experienced Sr.Technical Support Engineer with 7+ years in the technology industry. Known for exceptional troubleshooting skills and a customer-centri... View More
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Certifications
- Azure Network Engineer Associate - AZ700, 09/2023
- AWS CCP (AWS Certified Cloud Practitioner), 07/20
- JNCIA-JUNOS (Juniper Networks Certified Associate), 10/19
Results-driven Senior Engineer at AVAYA with expertise in VoIP solutions and network troubleshooting. Proven ability to optimize backend data manageme... View More
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Dynamic Senior Software Engineer with a track record of resolving critical VoLTE and RCS challenges. Skilled in coordinating cross-functional teams an... View More
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10+ years of extensive experience in Contact Center Service Delivery and IT operations, I have gained proficiency in various platforms including Ge... View More
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- Genesys Cloud CX Professional Certification
High-performing Consulting with Business IT experience. In-depth knowledge of requirements technical and operational of the customers and solutions at... View More
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Certifications
- ACE Avaya
- ACS Avaya
- ACA Avaya