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As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication skills.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Personable and analytical professional, skilled in behavioral assessment and intervention techniques. Familiar with Applied Behavior Analysis (ABA) principles and data-driven decision-making, and well-versed in conducting functional behavior assessments and developing individualized treatment plans. Dedicated to improving client outcomes through evidence-based strategies and continuous progress monitoring.

Strategic, results-driven leader with over 20 years of experience across HR Technology, Operations, Risk Management, and Compliance within highly regulated environments. Proven expertise in designing, delivering, and scaling enterprise-wide HR Talent programs, with direct ownership of HR technology strategy. Effective in driving complex programs and platforms, with hands-on experience in configuration, integrations, automation, and governance. Known for translating complex data into actionable insights, dashboards, and scalable solutions that reduce risk, improve efficiency, and enhance employee and customer experiences. Trusted partner and people leader recognized for strong stakeholder influence, clear executive communication, and disciplined execution in fast-paced, ambiguous environments.


  20 years software professional experience in Quality assurance, Automation and development experiences for Mainframe, Web Applications and Middleware APIs.
  Proven skills in completing black, white and grey box tests. Background writing and implementing test cases, developing testing plans and identifying use cases.
  Fully versed in complete SDLC. Test automation professional with solid foundation in creating efficient and reliable automated test scripts using Selenium and Cypress.
  Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments.
  Extensive knowledge in domains Mortgage, Card Payment, Life Insurance and Travel.
  Proficient and well versed with concept of RDBMS and SQL for bank end application development.


Technical Evangelist with over 20 years galvanizing channel partners and distributors to generate support of Dell EMC data center stack. I have extensive backgrounds in virtualization, systems integration, storage, security, analytics, and performance. Recognized thought-leader and regular attendee at industry conferences, trade shows and meetups to construct valuable relationships with technical audiences. I am passionate about using technology to solve customer business challenges.

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Michaelraj Kaspar

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MATTHEW C. POWELL

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