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Strategic, results-driven leader with over 20 years of experience across HR Technology, Operations, Risk Management, and Compliance within highly regulated environments. Proven expertise in designing, delivering, and scaling enterprise-wide HR Talent programs, with direct ownership of HR technology strategy. Effective in driving complex programs and platforms, with hands-on experience in configuration, integrations, automation, and governance. Known for translating complex data into actionable insights, dashboards, and scalable solutions that reduce risk, improve efficiency, and enhance employee and customer experiences. Trusted partner and people leader recognized for strong stakeholder influence, clear executive communication, and disciplined execution in fast-paced, ambiguous environments.

Personable and analytical professional, skilled in behavioral assessment and intervention techniques. Familiar with Applied Behavior Analysis (ABA) principles and data-driven decision-making, and well-versed in conducting functional behavior assessments and developing individualized treatment plans. Dedicated to improving client outcomes through evidence-based strategies and continuous progress monitoring.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication skills.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

I excel in fast paced environments, and I have a strong understanding of the Revenue Cycle Management process for medical claims. I work well with others, as well as independently. I am driven by results and have the ability to manage, coach, train and motivate others.

Warehouse/Customer Service field with excellent leadership, communication, and computer skills that brings composure, and strong work ethics to an organization that will ensure quality performance.

Goal-oriented individual dedicated to continuous improvement and contributing to team success. Caring 6+ years of experience impacting positive organizational outcomes through customer service, teamwork and sales management, with a background in the army national guard since 2017. Willing to take on challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

  Talented Sales Supervisor/ Customer Service Specialist effective at leading teams to exceed sales and service targets. Many years of customer service experience meeting and exceeding expectations by providing friendly, professional, and courteous service to clients.  

A dynamic professional with a proven track record at Paychex Insurance Agency, I excel in mentoring new team members and surpassing sales quotas. My expertise in insurance plan understanding and Salesforce utilization, combined with a commitment to continuous learning through industry conferences, positions me as a valuable asset to any sales team.

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