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Strategic, results-driven leader with over 20 years of experience across HR Technology, Operations, Risk Management, and Compliance within highly regulated environments. Proven expertise in designing, delivering, and scaling enterprise-wide HR Talent programs, with direct ownership of HR technology strategy. Effective in driving complex programs and platforms, with hands-on experience in configuration, integrations, automation, and governance. Known for translating complex data into actionable insights, dashboards, and scalable solutions that reduce risk, improve efficiency, and enhance employee and customer experiences. Trusted partner and people leader recognized for strong stakeholder influence, clear executive communication, and disciplined execution in fast-paced, ambiguous environments.

Personable and analytical professional, skilled in behavioral assessment and intervention techniques. Familiar with Applied Behavior Analysis (ABA) principles and data-driven decision-making, and well-versed in conducting functional behavior assessments and developing individualized treatment plans. Dedicated to improving client outcomes through evidence-based strategies and continuous progress monitoring.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication skills.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Dedicated Digital Media Specialist | 9+ Years of Driving Brand Growth & ROI Through Innovative Strategies

Salesforce Certified Professional with over 4 years of hands-on experience as a Developer and Administrator on the Salesforce CRM platform. Skilled in developing and implementing custom Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, and Data Cloud. Proven expertise in handling complex projects, including data migrations, API integrations, and implementing SSO and CI/CD processes for enhanced security and streamlined deployments.

Accomplished, marketing and digital content leader with both B2C and B2B experience in a vast array of different industries. Lead growing teams for large, global brands such as Guinness World Records and several NBA teams along with small, privately-owned media companies. Specialized in creating compelling and engaging marketing and content campaigns that grow audience, drive revenue, increase web traffic to boost engagement leading ultimately to sales and conversions. Expertise includes content ideation, creation, optimization and distribution. Proficiency in using various marketing automation softwares, content management systems, social media platforms, and analytics tools.

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Kim Jim Estorco

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NICK ADAMS

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