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Strategic, results-driven leader with over 20 years of experience across HR Technology, Operations, Risk Management, and Compliance within highly regulated environments. Proven expertise in designing, delivering, and scaling enterprise-wide HR Talent programs, with direct ownership of HR technology strategy. Effective in driving complex programs and platforms, with hands-on experience in configuration, integrations, automation, and governance. Known for translating complex data into actionable insights, dashboards, and scalable solutions that reduce risk, improve efficiency, and enhance employee and customer experiences. Trusted partner and people leader recognized for strong stakeholder influence, clear executive communication, and disciplined execution in fast-paced, ambiguous environments.

Personable and analytical professional, skilled in behavioral assessment and intervention techniques. Familiar with Applied Behavior Analysis (ABA) principles and data-driven decision-making, and well-versed in conducting functional behavior assessments and developing individualized treatment plans. Dedicated to improving client outcomes through evidence-based strategies and continuous progress monitoring.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication skills.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

I am an experienced Claims Supervisor with over twenty years in Insurance Claims. In addition to being a Claims Supervisor I have taught a number of insurance classes, including AINS 21 for the AICPCU Institutes, with a high pass rate. I am a Certified Automobile Subrogation Arbitrator since 2006 and hear numerous cases throughout the year. I am a dedicated professional with a history of meeting company goals utilizing consistent and organized practices with a willingness to learn and develop further.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Motivated professional specializing in property and casualty loss and damages. Negotiates peaceful resolutions of all claims with emphasis on fairness and thoroughness. Trustworthy and dependable.

I have adjusted Commercial Auto, Personal Auto and Commercial General Liability claims in both the Western Region and Eastern Region and am familiar with all the states Encova writes insurance.
I believe I am an experienced insurance professional with a 35+ year career assessing coverage, determining liabilities and negotiating settlements. I am detail-oriented, observant and knowledgeable with excellent interpersonal and documentation skills. I efficiently handle high case volumes with accuracy and care.

Newly licensed Independent Insurance Adjuster with a proven track record at Hausch & Company, excelling in claim investigations and utilizing advanced software for efficient workload management. Recognized for meticulous attention to detail and a positive attitude, ensuring accurate settlements and streamlined processes.

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