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As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication skills.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Personable and analytical professional, skilled in behavioral assessment and intervention techniques. Familiar with Applied Behavior Analysis (ABA) principles and data-driven decision-making, and well-versed in conducting functional behavior assessments and developing individualized treatment plans. Dedicated to improving client outcomes through evidence-based strategies and continuous progress monitoring.

Strategic, results-driven leader with over 20 years of experience across HR Technology, Operations, Risk Management, and Compliance within highly regulated environments. Proven expertise in designing, delivering, and scaling enterprise-wide HR Talent programs, with direct ownership of HR technology strategy. Effective in driving complex programs and platforms, with hands-on experience in configuration, integrations, automation, and governance. Known for translating complex data into actionable insights, dashboards, and scalable solutions that reduce risk, improve efficiency, and enhance employee and customer experiences. Trusted partner and people leader recognized for strong stakeholder influence, clear executive communication, and disciplined execution in fast-paced, ambiguous environments.

Worked as ETL Developer/ETL QA Analyst /Lead over 15+ Years for Auto/Healthcare/Manufacture/Retail and State (Benefit) / Workers Compensation domains. Lead Validations for many DW Migration projects including Cloud Migration and has strong knowledge of RDBMS Concepts and Data Warehouse Techniques - ETL process, data modeling, and Business Intelligence (BI) Concepts. Hold strong experience in QA processes in both Agile and Waterfall methodologies & has Proven success with Excellent attention to detail and an ability to work meticulously and methodically while under pressure.

Knowledgeable Software Developer with solid foundation in software development and history of contributing to successful projects. Developed multiple applications that enhanced user experience and streamlined processes. Demonstrated problem-solving abilities and proficiency in coding languages to deliver high-quality solutions and cloud platforms with AWS Cloud Practitioner certification. Strong background in Agile teams, backend optimization, and tool development using Python.

Worked as ETL QA Analyst /Lead over 15+ Years for across Auto/Healthcare/Manufacture/Retail and State (Benefit) / Workers Compensation domains. Lead Validations for many DW Migration projects including Cloud Migration and has strong knowledge of RDBMS Concepts and Data Warehouse Techniques - ETL process, data modeling, and Business Intelligence (BI) Concepts. Hold strong experience in QA Processes in both Agile and Waterfall methodologies & has Proven success with Excellent attention to detail and an ability to work meticulously and methodically while under pressure.

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