(ccaas)five9 contact center, five9 vcc wfo and wfm Search Results
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I have over 15 years+ experience in IT and Telecommunications. To seek and maintain a full-time position that offers professional challenges, utilizin... View More
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- Axelos : ITILV4 Foundation
- Microsoft : MSTeams MS-700, MD-100, MS-100 MCSA-2016
- AMAZON WEB SERVICE (AWS)AWS Solution Architect AssociateAWS Certified SysOps Administrator - Associate
With over 15 years of progressive experiences in Help Desk/IT Support, Telecommunications/Networking Sales, and Solution Architecture & cloud technolo... View More
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- NEC IMX, IPX, IPS, and ASPIRE Certified Technician
- NEC SV7x, SV8x and SV9x Certified Technician
- AVST CX Technician
Customer Experience (CX) and Contact Center Transformation Expert with 13+ years of experience across presales, consulting, and solutioning for enterp... View More
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- Genesys Cloud Professional Certified
Data Entry Specialist with expertise in data processing, coding, and transcription. Demonstrates exceptional speed and accuracy in data entry tasks. S... View More
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- Cisco CCNA, 07/22
- Cisco CCNP ENCORE-ENARSI, 09/23
- CompTIA Security+ (SY0-701), 10/24
Dynamic Senior Client Services and Customer Experience leader with over 20 years of expertise in driving enterprise-scale transformations in customer ... View More
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- PMP
- ITIL Foundation
- CCNP RS
Dynamic Client Services and Account Management professional with over 8 years of experience in SaaS, UCaaS, and Contact Center solutions. Proven exper... View More
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Dynamic professional in customer success, account management, and operations, dedicated to delivering exceptional service that drives revenue and enha... View More
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Senior executive with 15+ years of experience leading enterprise digital transformation initiatives for Fortune 500 companies across healthcare, retai... View More
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Certifications
- Project Management Institute
- PMP - Project Management Professional
- Credential ID 1351666
Driving Enterprise Omnichannel Servicing, AI-Enabled Customer Operations & Frontline Experience Transformation Customer Experience and Operations exe... View More
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Dynamic Senior Telecommunications Engineer with over 10 years of experience in designing, managing, and supporting enterprise-scale telecom and contac... View More
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Certifications
- CompTIA A+