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Resourceful IT Help Desk Technician offering 9 years of experience providing expert-level support to users within various demographics. Polished in cu... View More
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Certifications
- Microsoft Certified Professional
- Microsoft Certified Solutions Associate
- Microsoft Certified Solutions Expert
Results‑driven Service Desk and Operations Leader with 25+ years of experience directing enterprise IT support and contact center teams. Known for reb... View More
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Accomplished Microsoft IAM Engineer with a proven track record in active directory and EntraID, enhancing security and user experience through the imp... View More
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Certifications
- CompTia Security+
- Microsoft Certified: Azure Administrator Associate
- Microsoft Certified: Azure Security Engineer Associate
Self-directed Database Administrator with extensive background supporting infrastructure and applications. Primary focus on Oracle Database Enterprise... View More
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Senior management professional, bringing strategic leadership and operational excellence to drive organizational success. Skilled in project managemen... View More
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Certifications
- Infrastructure Library (ITIL) v3 Foundation Certification - AXELOS.
Hands-on technical professional experienced in all phases of IT operations - support, implementation, training, sales, and managing all phases of inno... View More
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CompTIA A+ certified bilingual IT Support professional with hands-on experience in server operations, hardware troubleshooting, networking, and system... View More
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Certifications
- ServiceNow: ITSM Fundamentals on Demand
- Google IT Support Professional
- Customer Service Foundation
Results-driven Senior Service Desk Analyst with over 15 years in technical support and incident management. Expertise in utilizing Service Now for eff... View More
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Senior Support Analyst with 20+ years of IT helpdesk, SaaS application support, and IT operations experience. Proven ability to manage high-volume tic... View More
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Certifications
- ITIL Foundation Certification
- Microsoft 365 Certified: Endpoint Administrator Associate (In Progress)