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IT service and desktop operations leader with over 15 years of experience in enterprise-level IT support within global financial services and FTSE-lis... View More
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Professional with experience leading global initiatives and driving impactful results. Expertise in project management, strategic planning, and cross... View More
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Certifications
- PMP
- IBM Watsonx Essentials
A positive, approachable service desk professional, with a can do attitude. Who thrives in fast-paced environment. Demonstrates the ability to adapt m... View More
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Certifications
- Service Desk Manager - QA
- ITIL V3 Foundation
- Complaints & Conflict Management
Dynamic and team-oriented IT Services Manager with many years of experience in project delivery, risk mitigation and project leadership. Innovative an... View More
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Certifications
- Project Management Professional PMP - Exam Scheduled
- Azure Fundamentals, Microsoft - June 2022
- ITIL 3 Foundation, AXELOS - March 2021
At Cognizant Technologies Solutions, I spearheaded service operations, enhancing efficiency and customer satisfaction through innovative process impro... View More
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Experienced BPO/ITES professional with 7 years in assistant team management and service desk supervision. Proven track record in enhancing team effici... View More
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Certifications
- Scrum Master Basic Quiz
- ID: SCR20234113X
- Date: 11/21/2023
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decisi... View More
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Certifications
- Azure Fundamentals.
Proven expert in IT support and system administration, notably at Tech Mahindra, where I leveraged ITIL knowledge and exceptional problem-solving skil... View More
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Certifications
- ITIL 4 Foundation (Cert No: GR671491227MA)
Dynamic professional with a proven track record at Pennant Services, adept in ITIL knowledge and critical thinking. Excelled in leading a comprehensiv... View More
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Certifications
- CompTia Sec + Certification
- CompTia A+ Certification
- ITIL Foundation Certification
Knowledgeable Software Developer with solid foundation in software development and history of contributing to successful projects. Developed multiple ... View More






