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Personable and analytical professional, skilled in behavioral assessment and intervention techniques. Familiar with Applied Behavior Analysis (ABA) principles and data-driven decision-making, and well-versed in conducting functional behavior assessments and developing individualized treatment plans. Dedicated to improving client outcomes through evidence-based strategies and continuous progress monitoring.


Knowledgeable Customer Service Representative and Retail Associate with proven background in delivering exceptional customer service in retail environment. Successfully supported store operations through effective inventory management and sales techniques. Demonstrated strong interpersonal skills and reliability in dynamic retail settings.

Knowledgeable young professional transitioning into sales and account-based roles, bringing hands-on experience in direct sales, client communication, and high-responsibility field environments. Proven ability to build rapport quickly, manage accounts, and perform under pressure in fast-paced, performance-driven settings. Known for strong communication, leadership, and accountability, with a track record of adapting quickly, learning new systems, and delivering results without a traditional degree.

Accomplished auto industry professional with a proven record of excellence in the field, collaborating with teams, and delivering excellent results. Experience within insurance organizations, body shops and multi-shop operations.

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Michael Cruse

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