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Strategic, results-driven leader with over 20 years of experience across HR Technology, Operations, Risk Management, and Compliance within highly regulated environments. Proven expertise in designing, delivering, and scaling enterprise-wide HR Talent programs, with direct ownership of HR technology strategy. Effective in driving complex programs and platforms, with hands-on experience in configuration, integrations, automation, and governance. Known for translating complex data into actionable insights, dashboards, and scalable solutions that reduce risk, improve efficiency, and enhance employee and customer experiences. Trusted partner and people leader recognized for strong stakeholder influence, clear executive communication, and disciplined execution in fast-paced, ambiguous environments.

Personable and analytical professional, skilled in behavioral assessment and intervention techniques. Familiar with Applied Behavior Analysis (ABA) principles and data-driven decision-making, and well-versed in conducting functional behavior assessments and developing individualized treatment plans. Dedicated to improving client outcomes through evidence-based strategies and continuous progress monitoring.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication skills.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

As a Senior User Experience lead, I bring extensive research expertise to the table. I've led successful UX research studies in collaboration with cross-functional teams, delivering impactful solutions that address user needs and drive revenue growth. Beyond research, I've played a pivotal role in advocating for and implementing user-centric design principles, leading to a significant enhancement in product quality and design.

Results-driven Subrogation Specialist known for high productivity and efficient task completion. Possess specialized skills in claims investigation, negotiation, and recovery strategies. Excel in analytical thinking, problem-solving, and communication, which enable successful resolution of subrogation cases. Bring focused approach to maximizing recoveries while maintaining compliance with legal standards and client policies.

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Sana Murad

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Kaitlyn Goldhardt

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