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Strategic, results-driven leader with over 20 years of experience across HR Technology, Operations, Risk Management, and Compliance within highly regulated environments. Proven expertise in designing, delivering, and scaling enterprise-wide HR Talent programs, with direct ownership of HR technology strategy. Effective in driving complex programs and platforms, with hands-on experience in configuration, integrations, automation, and governance. Known for translating complex data into actionable insights, dashboards, and scalable solutions that reduce risk, improve efficiency, and enhance employee and customer experiences. Trusted partner and people leader recognized for strong stakeholder influence, clear executive communication, and disciplined execution in fast-paced, ambiguous environments.

Personable and analytical professional, skilled in behavioral assessment and intervention techniques. Familiar with Applied Behavior Analysis (ABA) principles and data-driven decision-making, and well-versed in conducting functional behavior assessments and developing individualized treatment plans. Dedicated to improving client outcomes through evidence-based strategies and continuous progress monitoring.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication skills.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Dynamic and results-driven professional with 25+ years of expertise as a Senior Claims Adjuster, complemented by experience as an entrepreneur and a swim instructor. Recognized for exceeding performance expectations in claims management, policy compliance, and customer service while leading mentorship initiatives and engagement events. Armed with a B.S. in Criminal Justice and dual A.A.S. degrees in Business Management and Marketing, blending analytical skills with creative problem-solving. A resilient leader with a proven ability to adapt, innovate, and thrive in fast-paced environments.

GOVERNANCE, RISK AND COMPLIANCE PROFESSIONAL Highly skilled and experienced IT Security Professional with strong expertise in firewall management, network troubleshooting, auditing, and Security Controls testing. Ability to enhance the security architecture of businesses through the use of network troubleshooting tools, network investigation tools, and IS Security Controls testing tools. Able to work and communicate with customers from technical experts to non-technical business leaders. Cybersecurity Specialist with proficiency in online security research, planning, execution and maintenance. Skilled at training internal users on security procedures and preventive measures.


Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

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