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Aaron Wright
Strong IT and NOC background, experienced in creating clear, accurate documentation for complex network, satellite, and robotic systems. Skilled in tr... View More
Top Skills
Certifications
- Cisco Certified Support Technician (CCST) – NetworkingIssued by CiscoDate Earned: 2025-04Demonstrated foundational knowledge in networking concepts, infrastructure, and troubleshooting. Validated ability to identify network types and protocols (including TCP/IP, DNS, DHCP), perform basic device configurations, and assist in diagnosing and resolving connectivity issues. Developed practical skills in network security principles, IP addressing, and working with routers, switches, and wireless access points—preparing for entry-level roles in IT support and network operations.
- CompTIA Security+ (SY0-701)Issued by CompTIADate Earned: 2024-07DoD 8570.01-M approved certification meeting IAT Level II requirements. Demonstrated proficiency in identifying and mitigating security threats, implementing secure network and system configurations, managing identity and access controls, and conducting incident response procedures. Validated knowledge of risk management, compliance, cryptography, and security architecture essential for supporting government IT environments and mission-critical systems.
- Peplink Certified Associate (PCA)Issued by Peplink AcademyDate Earned: 2024-10Certified in the fundamentals of Peplink’s SD-WAN and multi-WAN networking technologies. Demonstrated competency in configuring, deploying, and managing Peplink devices, including Balance series routers and SpeedFusion VPN technologies. Gained hands-on experience in link aggregation, failover strategies, bandwidth optimization, and remote device management via InControl 2. Prepared to support resilient, secure, and high-availability network solutions for enterprise and government environments requiring robust connectivity and uptime.
ABNER CRUZ
Customer Support Specialist with 10+ years of experience in tech and SaaS environments, focused on delivering user-first support across multiple chan... View More
Top Skills
ABNER CRUZ
Customer Support Specialist with 10+ years of experience in tech and SaaS environments, focused on delivering user-first support across multiple chann... View More
Top Skills
Steve Pikula
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and ac... View More
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MARKUS STEPHENSON
Dynamic IT Support Specialist with over three years of experience delivering exceptional Tier 1-2 support, specializing in cloud and SaaS troubleshoot... View More
Top Skills
Certifications
- CompTIA A+ Microsoft Azure Fundamentals (AZ-900) CompTIA Security+ (In Progress)
Samuel Waite
Multidisciplinary professional with a background in performing arts, photography, and community engagement. Demonstrates hands-on experience in hospit... View More
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Jamie Marino
Driven specialist with experience providing technical support and customer service to end-users. Proven track record of efficiently troubleshooting ha... View More
Top Skills
Certifications
- Comptia A+ Comptia Network+ Comptia IT Operations Microsoft Certified Professional (MCP) Windows Administration Microsoft Certified Professional (MCP) Active Directory Administration
Akio Asthana
Experienced and knowledgeable IT Helpdesk Support Specialist with over 15 years of experience providing Tier 1 and Tier 2 support in enterprise and go... View More
Top Skills
Certifications
- CompTIA A+
- ITIL Certification
- CompTIA Network+
Dayanehra Casner
Resourceful IT professional with 8 years of hands‑on technical experience and 6 years as a Gateway Technician, specializing in troubleshooting, system... View More
Top Skills
Certifications
- In Process of Comp Tia A+ Certification
VAISHALI S
Proposal and Technical Documentation Specialist with 8+ years of experience delivering high-quality RFP responses, proposals, and complex technical do... View More
Top Skills
Certifications
- Lean Six Sigma Yellow belt certified.
- Raising Star Award twice.
- Longevity Trophy


