Music
MIR ARAF HOSSAIN
Assistant Manager
DHAKA
Summary
Professional with solid background in operations management, prepared for leadership challenges. Skilled in process optimization, team collaboration, and strategic planning. Known for reliability, adaptability, and delivering results in dynamic environments. Strong communication, problem-solving, and organizational skills.
Overview
7
7
years of professional experience
33
33
years of post-secondary education
1
1
Language
Work History
Assistant Manager, Operations
Tripology
09.2025 - Current
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Coordinated with other departments to improve overall company efficiency and effectiveness.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
- Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate.
- Developed strong relationships with suppliers, resulting in improved product quality and delivery times.
Sr. Executive, Sales & Operation
Akashbari Holidays
Road 7, Block G, House 43, Dhaka 1213
10.2023 - 07.2025
- Kept abreast of all airline & Immigration rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Organized trips for individual, family and business travelers.
- Organized group tours, ensuring a seamless experience from start to finish for all participants.
- Monitored daily reports from GDS systems such as Galileo, Amadeus reviewing fare rules restrictions.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Negotiated with airlines, vendors to secure competitive rates, resulting in cost-effective travel options for clients.
Executive, Sales
World Famous Tours & Travel
Block D, 9th Floor, Blessing Jui, House 13 Rd - 17
05.2022 - 09.2023
- Developed strong relationships with clients, leading to repeat business and referrals.
- Streamlined booking processes for improved efficiency and reduced errors in reservations.
- Ensured timely payment processing for all bookings according to company policies.
- Stayed informed about travel advisories, visa requirements, and currency exchange rates for accurate client guidance.
- Resolved customer issues promptly, resulting in increased customer satisfaction ratings.
Telesales Specialist
Techmart BPO
Level-10, Fattah Plaza, 70, Green Road, 1205 Panth
02.2021 - 04.2022
- Implemented CRM tools to track customer interactions, resulting in improved organization and follow-up capabilities.
- Streamlined sales processes to improve efficiency and reduce time spent on administrative tasks.
- Improved call quality by implementing feedback from coaching sessions and performance evaluations.
- Utilized persuasive selling techniques to confidently close deals and achieve higher sales numbers.
- Adapted communication style based on customer demographics, creating an engaging experience that catered to individual preferences.
- Built strong rapport with clients by identifying their needs and providing tailored solutions.
Customer Service Representative
Knock
101, Mirpur Road, Sukrabad, Dhanmondi, Dhaka
02.2019 - 12.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Higher Secondary Certificate - Science
Udayan Uchcha Madhyamik Bidyalaya
04.2001 - 07.2019
Secondary School Certificate - Science
Motijheel Model School & College
04.2001 - 05.2016
Skills
Customer relations
Team player
Problem resolution
Team building
Risk management
Operations management
Vendor negotiations
Revenue generation
Sales expertise
Operational efficiency
Productivity enhancement
Languages
2
Interests
Travel
Gaming
Languages
English
Upper intermediate (B2)
Bengali
Bilingual or Proficient (C2)
Timeline
Assistant Manager, Operations
Tripology
09.2025 - Current
Sr. Executive, Sales & Operation
Akashbari Holidays
10.2023 - 07.2025
Executive, Sales
World Famous Tours & Travel
05.2022 - 09.2023
Telesales Specialist
Techmart BPO
02.2021 - 04.2022
Customer Service Representative
Knock
02.2019 - 12.2021
Higher Secondary Certificate - Science
Udayan Uchcha Madhyamik Bidyalaya
04.2001 - 07.2019
Secondary School Certificate - Science
Motijheel Model School & College
04.2001 - 05.2016