Dynamic professional with a proven track record in leadership and customer service excellence at Retail and Deliveries. Expert in fostering teamwork and collaboration, adept at problem-solving to enhance customer satisfaction. Achieved significant improvements in service delivery through effective management and positive attitude. Skilled in maintaining high standards of organization and safety.
TOP SKILLS
Customer servicePositive attitudeTeamwork and collaborationProblem-solvingFollowing instructions
Detail-oriented event coordinator specializing in logistics and vendor negotiation. Proven ability to ensure seamless event operations and enhance guest experiences through effective communication and customer service.
TOP SKILLS
Event coordination and logisticsVenue managementVendor negotiationCustomer serviceProject management
Research Team Member/Graduate Student Research AssistantResearch Project CoordinatorCase Manager and Victim Advocate
Boston College School; University of MarylandJohns Hopkins Bloomberg School of Public HealthLa Piñon Sexual Assault Recovery Services
University of Maryland School of Social WorkUniversity of Colorado
Ellicott City, MD
Experienced researcher and project coordinator with 10+ years of experience managing complex, multi-site research projects focused on vulnerable populations, including women, children, and immigrant communities. Proven expertise in mixed-methods research design, IRB compliance, participant recruitment, data collection, and manuscript preparation. Strong background in violence prevention research, trauma-informed approaches, and community-based participatory research, with a demonstrated ability to bridge academic research and community practice.
TOP SKILLS
Research administration: irb management, protocol development, regulatory compliance, data safety monitoring, informed consent proceduresProject management: timeline development, multi-site coordination, team supervision, deliverable tracking, budget management, stakeholder communicationData collection & analysis: mixed-methods research design, participant recruitment, bilingual data collection (spanish/english), qualitative and quantitative analysisManuscript development: author/co-author of several peer-reviewed publications, manuscript coordination, co-author management, journal submission processesCommunity engagement: community-based participatory research, vulnerable populations research, trauma-informed approaches, cultural competency
Team MemberJanitorialNight Shift ManagerCashierBartenderCashier
TBINDuncans JanitorialSubwayCasey's General StoreAmerican Legion Post 351Wendy's
Tecumsech Jr. Sr. High School
Carmi
Developed strong teamwork and customer service skills in fast-paced environment, looking to transition into new field. Skilled in effective communication and problem-solving, ensuring tasks are completed efficiently and accurately. Ready to leverage these transferable skills to make meaningful impact in new role.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
TOP SKILLS
Customer servicePositive attitudeTeamwork and collaborationClear communicationWorkplace safety
Store Team MemberPersonal Trainer/Front Desk ReceptionistMember Service Representative/Insurance ProfessionDelivery Service ProviderField Technician
Whole FoodsYoufitTeleperformanceUPSECS&R
Leon High School
Tallahassee, FL
Seasoned customer service professional competent in organizing deliveries, coaching new employees or drivers and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions. Proficient in safety regulations and procedures. Inherent desire to always learn new skills and develop personal growth.
TOP SKILLS
Interpersonal and written communicationComplex product knowledgeEmployee coaching and report generationConflict managementAnalytical problem solving
<ul><li>Design and develop impactful training materials to enhance sales performance and leadership capabilities across the Sales L&D Department.</li><li>Lead the redesign of the Best in Call Onboarding 90-Day Program to improve knowledge retention and reduce turnover—introducing a blended learning model with digital simulations, gamified assessments, and diverse practice methods (eLearning, roleplay, hot seats).</li><li>Develop simulations using Symtrain and design user training for performance coaching tools including Observe.AI and Salesforce Omni Supervisor as part of a new Leadership Development Program for Team Supervisors.</li><li>Collaborate cross-functionally with department leaders to inform training strategy and gather feedback for continuous improvement.</li><li>Create and manage a departmental newsletter to promote L&D initiatives, training opportunities, and team achievements.</li><li>Strengthen interdepartmental collaboration to unify training deliverables and reinforce a cohesive L&D voice.</li></ul><ul><li>Delivered engaging, high-quality learning content to support transformation goals across the business.</li><li>Collaborated with SMEs to assess needs and deliver targeted training solutions using optimal formats.</li><li>Enhanced content through multimedia design, storyboarding, and audio production.</li><li>Developed training for AI/bot integration, helping agents understand the bot's role in screening clients, scheduling initial appointments, and improving relationship-building with existing clients.</li></ul><ul>
<li>Partnered with stakeholders to scope training needs, define timelines, and recommend delivery methods.</li>
<li>Elevated training design using video, eLearning, and in-store visual content.</li>
<li>Launched in-house video production including screen recordings, motion graphics, and live-action scenarios.</li>
<li>Promoted a learning culture via communication strategies, events, and success celebrations.</li>
</ul><ul><li>Developed in-store merchandising strategies and communication tools to support retail execution.</li><li>Transitioned hard copy guides to interactive PDFs for use on associate tablets.</li><li>Initiated an online content portal improving accessibility, consistency, and strategic updates.</li></ul><ul><li>Supported visual strategy by collaborating with cross-functional partners and gathering store feedback.</li><li>Streamlined communication of visual standards across diverse store types.</li></ul>
National Debt ReliefStaffmark GroupLuxotticaL Brands
Athens, OH
Cincinnati
Dynamic, performance-driven professional with over 10 years of industry experience in designing and delivering learning solutions that boost performance and engagement. Skilled in creating impactful multimedia solutions including eLearning, video, and blended learning approaches. Experienced in applying innovative digital tools and instructional strategies across industries such as Retail, Contact Centers, Compliance, Medical Devices, Insurance, Software, and Sales.
TOP SKILLS
Video instructionTraining video productionVideo editingInstructional designE-learning design & development
Truck Team MemberCare ProviderFront Desk ClerkFront Desk ClerkDesk Clerk
1800 Got JunkGiving Grace LLCFairfield Inn by Marriott Greensboro AirportQuality Inn & Suites Airpark EastLGC Hospitality
Elizabeth City State UniversityBecker CollegeIndependence High School
Charlotte, NC
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating, and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in in-home settings providing guidance and encouragement to patients through physical and emotional support. I also am results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
TOP SKILLS
Cash (5 years)Cash handling (5 years)Customer service (6 years)Excellent communication skills (6 years)Hotel reservations (6 years)
Online Team MemberKey Account ManagerRelationship ManagerSenior Cashier
CaratLane trading india ltdKrishgen BiosystemBharat Matrimony ltdForever 21
D Y Patil CollegeMumbai University
Mumbai Parel
Results-driven Key Account Manager skilled in relationship building, negotiation, and business development within assigned accounts. Strong analytical and technical skills ensure precise quotations and detail-oriented solutions. Committed to exceeding goals and contributing to team success in entry-level Key Account Manager position.
