Results-driven IT Technician with 5+ years of experience providing Tier 1/2 technical support for hardware, software, and network issues in Windows environments. Skilled in Active Directory, Microsoft 365, and ticketing systems, with a proven ability to resolve issues efficiently while delivering clear communication that boosts operational efficiency and customer satisfaction.
TOP SKILLS
Technical support (tier 1/2)Hardware & software troubleshootingNetwork troubleshooting & configurationActive directory administrationMicrosoft 365 / exchange support
University of California, MercedPompeu Fabra University
Goodlettsville
Detail-oriented accounting and operations professional with over 7 years of experience supporting small businesses. Specializes in bookkeeping, financial reporting, account reconciliation, and payroll administration. Utilizes QuickBooks Online to maintain accurate financial records and enhance accounting efficiency.
TOP SKILLS
Customer relationship managementCustomer information managementData complianceRegulatory complianceFinancial reporting
Stanford HealthcareAscend ClinicalMiMedxHibbett SportsTuskegee UniversityTuskegee University Science Department
Samuel Merritt UniversityTuskegee University
Oakland, California
Healthcare operations and laboratory professional with over 5 years of experience supporting complex clinical workflows within a high-volume academic medical center. Proven success leading cross-functional initiatives, training team members, improving operational processes, ensuring regulatory compliance, and coordinating time-sensitive medical documentation. Experienced collaborating with physicians, customer service teams, laboratory personnel, quality teams, and external partners to resolve complex issues while maintaining accuracy, compliance, and exceptional service.
TOP SKILLS
Trained and mentored new clinical support specialists.Developed educational resources and workflow documentation.Led cross-functional process improvement initiatives.Presented operational improvement strategies to leadership.Collaborated with physicians, information systems, and quality teams to improve patient care workflows.
Customer Support SpecialistCall Center RepresentativeRetail Store Manager
Costco Member Services CenterSooner Answer ServicesSanta Fe Wine Shop
Fort Hays State University
Oklahoma City, OK
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support. 8+years Experience managing outbound and inbound calls, while handling emergency issues with patience and tact.
Professional with proven expertise in customer support, adept at resolving issues efficiently and enhancing client satisfaction.
Customer-focused sales professional with a background in education and over eight years of experience building relationships, solving problems, and helping people make confident decisions. Known for creating a positive customer experience through clear communication, follow-through, and a genuine commitment to helping others. Looking to bring those strengths to a remote Customer Success, Account Management, or client-focused role.
TOP SKILLS
Customer relationship managementCustomer successConsultative salesAccount managementClient relationship building
Florida International UniversitySeminole State College of Florida
Sanford, Florida
Experienced Customer Support Specialist adept at fostering and maintaining client relationships. Skilled in identifying client needs and providing effective solutions, with strong track record of increased client satisfaction and loyalty. Demonstrated ability to communicate effectively and manage complex client portfolios.
TOP SKILLS
Case managementStrategic business initiativesInventory merchandisingInventory accuracyVerbal and written communication
Human Resources Support SpecialistCustomer Service AssociateStudent Payroll AssistantAdministrative Assistant
Guardian Angels Medical TransportationRoss StoresPrince George’s Community CollegeKIS Logistics
University of Maryland Global CampusPrince George’s Community CollegeNosakhare Model Education Centre
Upper Marlboro, MD
Dedicated and results-driven administrative professional with over five years of experience providing administrative staff support, clerical, clerical-technical, and secretarial services. Experienced in human resources support, recruitment, onboarding, payroll administration, medical transportation dispatching, customer service, records management, scheduling, data entry, and maintaining confidential employee and operational records. Skilled in coordinating transportation services, preparing invoices, manifests, and compliance documentation, supporting staffing and personnel functions, processing payroll records, and resolving customer concerns in fast-paced environments. Proficient in Microsoft Office Suite with strong organizational, communication, and problem-solving skills. Recognized for accuracy, professionalism, adaptability, and the ability to manage multiple priorities while ensuring compliance with organizational policies and regulations.
TOP SKILLS
Administrative supportClerical and secretarial servicesHuman resources administrationRecruitment and staffingEmployee onboarding
Dedicated and dependable professional with experience in administrative support and healthcare services. Demonstrated ability to provide exceptional customer service, maintain accurate documentation, coordinate daily operations, and support patients and healthcare teams in fast-paced environments. Strong communication, patient interaction, and multitasking skills with a commitment to patient satisfaction, efficiency, and quality care.
TOP SKILLS
Data managementHipaa complianceCompliance managementAdministrative proceduresFinancial documentation
