Highly skilled Hospitality and Wellness industry professional with 15 years of expertise in business operations, sales, and client relations. Able to consistently achieve business objectives through high performance, attention to detail, and commitment to customer satisfaction, build lasting business relationships, and develop positive rapport with people at all levels of responsibility.
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Accomplished Benefits Administrator with extensive experience in the end-to-end management of complex health and welfare plans and 401(k) plans. A Subject Matter Expert (SME) skilled in interpreting complex provisions, resolving diverse participant inquiries, and developing clear, effective plan communications. Strong relationship management abilities with Third Party Administrators, Vendors, Clients, and Employees, dedicated to exceptional service and accurate information management.
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Award winning strategic Rare Disease Account Manager with specialty pharmaceutical and biologic experience spanning complex/rare disease. Consistent Top 10% ranking throughout my career. Successful sales growth in every territory managed. Launched several products and indications across various disease states collaborating with internal and external stakeholders to maximize a patient centric sales approach.
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Experienced Project Manager with a strong track record of delivering business and technology initiatives from initiation to completion, ensuring alignment with strategic goals. Skilled in leading cross-functional teams, managing resources, stakeholders, and risks to deliver projects on time and within budget. Known for being organized, dependable, and adaptable, with excellent communication and prioritization skills. Tech-savvy and passionate about continuous improvement, with a proven ability to identify and implement innovative solutions in fast-paced environments.
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Customer-centric Senior Technical Account Manager (TAM) / Customer Success Manager (CSM) with 11+ years of experience driving SaaS adoption, automation, and AI-powered solutions for enterprise clients. Proven track record in strategic account management, customer retention, and post-sales growth, ensuring 40%+ adoption, 98%+ stakeholder satisfaction, and 15%+ efficiency gains. Strong expertise in AI (Generative AI, Agentic AI), RPA, Cloud Computing (Google Cloud, Kubernetes), and Data Analytics, leveraging technical expertise to drive digital transformation and maximize customer value.
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Personable Strategic Account Manager with proven success at building and maintaining long-term and profitable business relationships. Coordinates support, service and management resources and fulfills account performance requirements and customer expectations. Understands company products and services intimately and guides customers in applying ideal solutions to meet specific needs.
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Results-oriented manager seeks a management position to include functional responsibility for operations, training, procurement, and scheduling with a company offering opportunities for advancement based on demonstrated performance. I'm flexible and dependable, a dynamic and creative self-starter who sees the job through to successful completion. A leader with a customer service foundation, people-oriented style, and professional demeanor.
TOP SKILLS
Resourceful Account Manager with excellent insight into individual Institution needs. Strong leader with proficiency in devising successful strategies to build relationships both within my organization and with customer base. Focus on collaboration to maximize benefit of my organization to key stakeholders within accounts as well as proven ability to mobilize internal resources effectively.
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