Cloud & Infrastructure Certified Senior Production Support Engineer skilled in maximizing system uptime and driving operational excellence. Proven expertise in Incident Management and Root Cause Analysis at Amount, complemented by a strong technical foundation in GCP cloud architecture (certified), Terraform (certified) for infrastructure-as-code, Python scripting, and Machine Learning concepts. Dedicated to automation, continuous improvement, and effective leadership through training and team guidance.
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Lead QA Engineer with 12+ years of experience with Software Quality Assurance (QA) in various in various verticals such as Banking, Insurance, Healthcare and Telecommunication. 3+ years of US experience handling both onshore and offshore teams. Developed Test Plans, Test Strategy, Test Scenarios, Test Cases, Test Requirements, and documentation from business, technical and functional requirements. Proficient in Manual Testing and Automated Testing.
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Experienced Senior Quality Assurance Engineer with 12 years of experience in Testing of both Web & Mobile Applications. Extensive Experience in driving process improvements, implementing quality management systems and leading cross functional teams to achieve organizational goals. Proven leadership skills with unmatched coordination and analytical skills.
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Dedicated and experienced Senior Software Quality Assurance Engineer with a proven track record of ensuring product quality through meticulous testing and automation. Seeking opportunities to leverage my expertise in software testing, automation, and project management to contribute to a dynamic and innovative team. Experienced software engineer with strong foundation in quality assurance and testing methodologies. Expert in automation tools, bug tracking systems, and test case design. Known for collaborating effectively with development teams to ensure high-quality deliverables and adaptability to evolving project requirements. Strong analytical skills and attention to detail ensure reliable and efficient software performance.
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A results-driven Senior Technical Support Engineer with over 8 years of experience in customer success, technical troubleshooting, and IT operations management. Expertise in overseeing technical support teams, managing ticketing systems, automating workflows, and optimizing system performance to ensure maximum operational uptime. Proven track record of achieving exceptional customer satisfaction (95%+) and resolving 90% of technical issues within SLA targets. Adept at leading cross-functional teams, improving processes, and implementing technical solutions that reduce downtime and streamline support workflows. Strong communicator and team leader known for mentoring others, solving complex problems under pressure, and delivering solutions that drive business growth. Experienced Senior Technical Support Engineer with a proven track record in system troubleshooting, quality assurance, and incident management. Possess strong knowledge of hardware configurations, software applications, and network systems. Known for analytical problem-solving skills and ability to work under pressure. Previous impact includes improved helpdesk response times, streamlined technical support processes, and enhanced customer satisfaction rates.
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Detail-oriented and thorough senior test engineer offering several years of experience. Knowledgeable in software procedures and best practices in environments. Highly adaptable to learn new technologies and frameworks quickly.
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Experienced systems leader with a background in technical support, server administration, network upgrades, and security vulnerability remediation. Skilled in project management, data analysis, technical documentation, and cross-functional collaboration. Delivered enterprise support across multiple locations while improving reporting, asset management, and system reliability.
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Adaptable professional with a strong record in project management, team leadership, and organized documentation. Experience spans solar construction, account management, and service operations, with a focus on resolving issues quickly, improving workflows, and supporting strong client and team outcomes.
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