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Senior Production Support EngineerProduction Support EngineerApplication Support EngineerApplication Support AnalystFRONT-END DEVELOPERSTUDENT ASSISTANT
AmountAmount (Formerly Linear Financial Technologies)Linear Financial Technologies (Formerly OnDeck ODX)PG Inc.Securitas Security Services USA, Inc.
University Of BridgeportJawaharlal Nehru Technological University
Aubrey, Usa

Cloud & Infrastructure Certified Senior Production Support Engineer skilled in maximizing system uptime and driving operational excellence. Proven expertise in Incident Management and Root Cause Analysis at Amount, complemented by a strong technical foundation in GCP cloud architecture (certified), Terraform (certified) for infrastructure-as-code, Python scripting, and Machine Learning concepts. Dedicated to automation, continuous improvement, and effective leadership through training and team guidance.

TOP SKILLS

Project planningCustomer supportIncident managementData analysisApplication troubleshooting
Senior QA EngineerTechnical LeadTeam LeadSr. QA Automation EngineerQA Automation EngineerQA AnalystQA Tester
Iflowsoft SolutionsWipro TechnologiesInfinite Computer SolutionCitratekCloudray IncSita CorpHCL Technologies
Marist CollegeAnna University
Edison, Usa

Lead QA Engineer with 12+ years of experience with Software Quality Assurance (QA) in various in various verticals such as Banking, Insurance, Healthcare and Telecommunication. 3+ years of US experience handling both onshore and offshore teams. Developed Test Plans, Test Strategy, Test Scenarios, Test Cases, Test Requirements, and documentation from business, technical and functional requirements. Proficient in Manual Testing and Automated Testing.

TOP SKILLS

JavaJavascriptTypescriptSql serverSelenium
Senior QE EngineerQA Analyst
Tata Consultancy Services With Client AmexTata Consultancy Services Ltd
Visvesvaraya Technological University
Phoenix, AZ

Experienced Senior Quality Assurance Engineer with 12 years of experience in Testing of both Web & Mobile Applications. Extensive Experience in driving process improvements, implementing quality management systems and leading cross functional teams to achieve organizational goals. Proven leadership skills with unmatched coordination and analytical skills.

TOP SKILLS

13 years of overall experience in quality assurance8 years experience in mobile testing with ios & android apps5 years experience in web applicationsFunctional & regression testing expertWiremock expert
Senior Software Quality Assurance EngineerSoftware Quality Assurance Engineer (Kindle Rendering)Web FreelancerQuality Assurance Engineer
GrabAmazonWeb FreelancerSamsung Telecommunication America
Coding DojoUniversity of Washington
Seattle, WA

Dedicated and experienced Senior Software Quality Assurance Engineer with a proven track record of ensuring product quality through meticulous testing and automation. Seeking opportunities to leverage my expertise in software testing, automation, and project management to contribute to a dynamic and innovative team. Experienced software engineer with strong foundation in quality assurance and testing methodologies. Expert in automation tools, bug tracking systems, and test case design. Known for collaborating effectively with development teams to ensure high-quality deliverables and adaptability to evolving project requirements. Strong analytical skills and attention to detail ensure reliable and efficient software performance.

TOP SKILLS

Basic knowledge on industry software & programming languages: java, python, html, php, mysql, css, javascript, angularjs, api, jquery, version control (github), restful, xmlQa experience: black box, grey box, ui automation, test case, test plan, sdlc, agileMobile platform experience: android, windows, iosStrong co-working skill as part of a teamStrong analytic and problem solving skills
Senior Technical Support EngineerBusiness Analyst & Technical SupportDatabase DeveloperDatabase Developer (Technician Scheduling System)Database Developer (Online Order System)
Siemens HealthineersWSFS BankDanskoTeamADeveloper
Delaware Technical & Community College
Middletown, DE

A results-driven Senior Technical Support Engineer with over 8 years of experience in customer success, technical troubleshooting, and IT operations management. Expertise in overseeing technical support teams, managing ticketing systems, automating workflows, and optimizing system performance to ensure maximum operational uptime. Proven track record of achieving exceptional customer satisfaction (95%+) and resolving 90% of technical issues within SLA targets. Adept at leading cross-functional teams, improving processes, and implementing technical solutions that reduce downtime and streamline support workflows. Strong communicator and team leader known for mentoring others, solving complex problems under pressure, and delivering solutions that drive business growth. Experienced Senior Technical Support Engineer with a proven track record in system troubleshooting, quality assurance, and incident management. Possess strong knowledge of hardware configurations, software applications, and network systems. Known for analytical problem-solving skills and ability to work under pressure. Previous impact includes improved helpdesk response times, streamlined technical support processes, and enhanced customer satisfaction rates.

TOP SKILLS

Technical troubleshooting & problem solvingCustomer success & support operationsSystem analysis & optimizationProcess automation & workflow improvementTicketing systems (servicenow, sap, peak)
Senior Test EngineerIntern
UL SolutionsDb Control
Heald College
Manteca, CA

Detail-oriented and thorough senior test engineer offering several years of experience. Knowledgeable in software procedures and best practices in environments. Highly adaptable to learn new technologies and frameworks quickly.

TOP SKILLS

Project planningDecision-makingMultitaskingTeam buildingTeam management
Senior Systems EngineerSystems EngineerSystems TechnicianSenior Business Analyst
GEICO
Indiana Wesleyan UniversityPurdue University
Indianapolis, IN

Experienced systems leader with a background in technical support, server administration, network upgrades, and security vulnerability remediation. Skilled in project management, data analysis, technical documentation, and cross-functional collaboration. Delivered enterprise support across multiple locations while improving reporting, asset management, and system reliability.

TOP SKILLS

Server administrationNetwork configurationInfrastructure troubleshootingPatch managementRoot cause analysis
Senior Project EngineerDirector of Special AccountsAccount ManagerSecurity SupervisorCasino Accounting OperationsMarketing OperationsHead Food Runner
SOLV Energy, LLC.BTX Global LogisticsState FarmWindjammers Seafood RestaurantFoxwoods Resort and CasinoMohegan Sun Casino And ResortGroton Townhouse
Three Rivers Community CollegeDominican CollegeNew London High School
New London, CT

Adaptable professional with a strong record in project management, team leadership, and organized documentation. Experience spans solar construction, account management, and service operations, with a focus on resolving issues quickly, improving workflows, and supporting strong client and team outcomes.

TOP SKILLS

Project managementSite managementConstruction site logisticsDesign reviewProject completion
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