Information Technology Supervisor An experienced iOS Software Engineer with a strong background in Swift development, UI/UX design, and project leadership. I have a proven track record of delivering high-quality, user-centric applications and leading teams to successful project outcomes. My experience includes roles that demanded exceptional problem-solving skills, collaboration, and the ability to integrate advanced technologies into intuitive solutions. Recent Professional Development: I have recently received an invitation to join an MIT xPRO program cohort, emphasizing professional growth and networking opportunities tailored for leaders looking to excel in today’s dynamic tech landscape. This commitment reflects my drive for continuous learning and applying cutting-edge practices in real-world engineering challenges.
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Experienced professional systems engineer with expertise in designing, implementing, and maintaining complex IT infrastructures. Skilled at driving projects to completion, fostering seamless team collaboration, and adapting to changing circumstances. Possesses a deep understanding of systems architecture, network security, and cloud computing. Recognized for reliability and consistently delivering high-impact results in fast-paced environments.
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Senior Staff Facilities Engineer and Environment, Safety and Health Engineer for Lockheed Martin’s major Department of Defense business area. Over 30 years functional and program experience. I have extensive Project Management experience including operational, plant and industrial engineering for a major defense company. I specialize in subject matter expert areas including: OSHA programs, Risk Management and Loss Prevention, Construction and Contractor Management. I was chairmen for Lockheed Martin’s Safety Committee for North East region and training coordinator for the sector. I have extensive Construction, Manufacturing, Engineering and Project Management experience with highly skilled multifunctional teams. I am Proficient in Microsoft Word, Excel and PowerPoint with excellent communication and organizational skills.
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Results-oriented backend software automation engineer focused on optimizing system performance and reliability. Demonstrated success in leading cross-functional teams to develop automated solutions for essential applications. Strong skills in C++, Python, and agile project management practices.
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Technology Manager with 35 years of IT experience and a diverse skill set. Experienced with IT Infrastructure & Operations, Systems Development, and Service Desk fundamentals in both corporate and cloud environments. Leadership-Experienced department manager with both budgetary and people management responsibilities. Systems Diversity-Accomplished Project Manager & Developer on multiple hardware platforms, and various programming languages. Innovation-Played leadership or key role at multiple companies, and multiple technologies. Business Expansion-Implemented processes and systems that support rapid growth and acquisitions.
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Electrical Engineer with MBA degree and 20 years’ experience in Telecommunications and Contact Centers. Strengths include: Engineering, Analysis, Troubleshooting, Programming, Operations. Knowledge and experience with market leaders such as Genesys, Avaya, CISCO, Verint, NICE, and Aspect. Experience with Genesys CIM platform including voice routing, e-mail, chat, reporting, workforce management, and self-service. Extensive experience in Telecom trouble isolation, issues tracking, and resolution. Knowledge of Cisco ICM, CISCO Jabber, UCCE, UCCX, and CVP Unified Communications. Participate in the operation and maintenance of the Contact Center traditional and VOIP based Call Routing systems. Experience with TDM and VoIP PBXs and products. Working knowledge of TCP/IP and SIP and ACME packets SBC. Led and participated in the design and implementation of medium-to-large scale IT and Business projects. Design and development experience with voice, email, chat, and IVR routing and complex contact center solutions. Provided operations and implementation support for Voice and Data circuits: ISDN, POTS, PSTN, DS1/T1, PRI, and T3/DS3. Proficiency in telecommunication hardware and software, PBXs, Quality Monitoring platforms, voicemail systems, call center systems, and networks. Understanding of Aspect Inbound ACD and Aspect Outbound Dialer integration with various telephony systems. Provided technical expertise for implementing new CTI Call Centers and converting non-CTI to CTI platforms. Participated in integrations and migrations of existing and legacy contact centers technologies to newer solutions. Trained in the service and maintenance of Siemens Hicom 300E, HIPATH 300H, HIPATH 4000, HIPATH 3000, HICOM 1530H, ACD and Intelligent Call Routing, and Siemens Phonemail. Familiarity with: AVAYA Communication Manager S8700, S8710, S8500, S8300 Media Servers; G650,G600,G350, G700 Media Gateways; Definity G3; Octel and Intuity voice messaging system support; Avaya provisioning software; and IP networking. Trained in the service and maintenance of NICE Call Recording Loggers, NICE Perform Servers, and NICE Data Mart Servers. Strong technical and customer service abilities. Excellent interpersonal and communications skills. Strong analytical and troubleshooting skills. Able to communicate ideas efficiently in writing as well as orally. Worked successfully in several large fast-paced environments. Ability to work in or lead a team. Always willing to share knowledge and my experiences with other team members. Proficient with Microsoft Office Suite including Microsoft Project.
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Experienced Senior Software Engineer / Systems Analyst with over 19 years of proven techno-functional expertise in designing, developing, and delivering high-quality software solutions in multiple business domains (Insurance, e-commerce, Finance, and Telecommunication). Adept at leading cross-functional teams and collaborating with stakeholders to drive innovation and achieve project goals. Proficient in multiple programming languages, design patterns, and technologies, with a strong focus on ensuring code efficiency, scalability, and maintainability. Known for consistently delivering complex projects on time and within budget while maintaining a keen eye for detail. Seeking opportunities to leverage extensive technical knowledge and leadership skills to contribute to the success of forward-thinking organizations.
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A highly conscientious, self-motivated and solution-oriented individual with a strong ability to work independently and deliver high-quality outcomes. Known for meticulous attention to detail, thorough planning and a results-driven approach. Adept at managing complex projects from inception to completion with minimal supervision, ensuring timely delivery and adherence to the highest standards. Passionate about building and maintaining customer/client relationships by providing tailored solutions that align with organisational goals.
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