Innovative, result-driven, highly accomplished Salesforce professional with broad experience in CRM and full lifecycle development across diverse industries. Equipped with a record of success in identifying and provide technological needs of companies. Proficient in developing Salesforce Lightning Web Components, Salesforce Apex, APIs, Lightning Flows, writing and testing codes, troubleshooting simple/complex issues and implementing new features based on user feedback in Agile methodology environment with good understanding of Sales Cloud, Service Cloud, Salesforce Marketing cloud, Salesforce – Slack integration.
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Experienced field service and systems support professional with a strong background in hardware installation, technical support, and customer service. Skilled in resolving escalated incidents, coordinating repairs, and maintaining service-level commitments. Recognized for calm problem-solving, clear documentation, and mentoring junior engineers. Quality-focused Field Service Support offering 29 years of field service experience. Detail-oriented and proactive with diligent and focused approach to managing projects, reviewing work and coordinating call responses. Maintains strong internal, supplier and customer relationships for maximum effectiveness.
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Senior Business Analyst / QA Engineer with extensive experience at Workday, specializing in process optimization and cross-functional collaboration. Proven expertise in HRIS solutions, data analysis, and user acceptance testing, leading to successful system integrations and improved operational efficiency. Skilled in developing quality standards and achieving significant results in Human Capital Management.
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Proactive Production Manager successful at anticipating needs and making adjustments to schedules, materials and workflow. Fluent in Spanish and English with International Travel Capital Projects & Expenditures Cost Reduction experience. Ready to bring expertise to company needing hands-on, knowledgeable and resourceful leader.
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Senior Site Reliability Engineer with over 15 years of IT experience and 10 years of Big Data Platform Engineering experience in architecting & provisioning scalable Kubernetes, EKS, EMR and Hadoop clusters. Currently administer and manage 25+ on-premise kubernetes clusters, comprising 1000+ worker nodes, alongside 100+ EKS clusters scalable to 3000+ nodes for processing & streaming 10K+ jobs per day. Also administered 10+ Hadoop clusters comprising 700+ nodes & 18+ PetaBytes of data. I have over 8 years of experience in AWS Cloud Platform Engineering, provisioning end-to-end cloud platform solutions, which include IaaS, Data Lakes, Data Replication and Data streaming.
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An experienced senior professional engineer specializing in both structural and geotechnical engineering with an extensive background in designing and managing complex projects. Designed buildings, schools, hotels, precast concrete wind towers, city poles, lattice towers, self-support towers, and utility wood poles for various Projects including foundations which include caisson, steel, concrete piles, pad and pier, helical and block foundations. Additionally, experience in geotechnical aspects such as slope stability and seepage analysis. Demonstrated ability to manage diverse projects effectively while ensuring high-quality outcomes.
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Talented Owner with excellent customer service and facility oversight skills and more than 19 years of experience. Highly effective and comfortable working with people at all levels in organization. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.
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Technology-oriented individual who delivers product solutions and troubleshoot technical problems quickly. A confident Customer Support Engineer with expertise in help desk environments assisting customers while promoting efficiency, respect and patience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
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