Quality Assurance Advisor IKnow Your Customer (KYC) Quality Control AnalystBranch Complaint Escalation Group Specialist IICustomer Experience Team Quality Sr. Specialist IIRetail Banking Quality Analyst IBusiness Customer Service Specialist IICentral Checkout Manager
United Services Automobile Association (USAA)JPMORGAN CHASE BANKH.E.B Grocery
University of Texas At San AntonioThe University of Texas At San AntonioUniversity of PhoenixSan Antonio College
Schertz, TX
Results-driven professional with 12+ years of experience in quality control, investigations, and operational risk management. Skilled in identifying, assessing, and mitigating risks to enhance process integrity and compliance. Adept at developing and implementing investigative strategies, reporting insights, and driving continuous improvement to strengthen organizational resilience.
TOP SKILLS
Excellent communicatorAbility to work under pressureSelf-motivatedProven leadership skillsAttention to detail
Dynamic Senior Engineer with a proven track record at Verizon, adept in manual testing and fostering team excellence. Spearheaded quality assurance initiatives, enhancing product quality through rigorous testing and Six Sigma methodologies. Excelled in building strong relationships, both with clients at Ralston Creek and team members, ensuring high-quality outcomes and continuous improvement.
TOP SKILLS
Test case designManual testingEnd-to-end testingTest executionFunctional testing
Versatile Senior Manager specializing in Health care , Financial domains and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
TOP SKILLS
Data analyticsStrategic planningReporting oversightPartnership developmentQuality assurance
InsperityHealthGradesBouMaticDean Health PlanTEK SystemsAmerican Solutions for BusinessKent State University DARPA, NASASkyTECH Solutions, Project For United AirlinesBhabha Atomic Research Center (BARC), India
Kent State UniversityMumbai UniversitySt. Xavier's High School
Madison, WI
21+ years of Software industry experience as QA/BA Governess/ QA Manager/Test Lead/ Sr. Test Business Engineer/ Test Analyst/ Business Analyst/ Developer using iterative SDLC principles to manage, test & develop distributed client/server, and Internet/Intranet applications.
Strong knowledge of SDLC including Requirement Gathering, Analysis/Design, Development & Testing.
Excellent Quality Analysis skills and extensive experience in Leading, creating & executing (Test plans, Test Cases, Test Scenarios) for carrying out all different aspects of testing such as Smoke/Functional/Regression/Negative/Performance/Load etc. for testing Integration, System, Functional and User acceptance.
Extensive software knowledge working for industries such as Insurance, Dairy, Financial, Media, Travel, and Research. Strong knowledge in using Advanced SQL queries to conduct back-end validation.
Good experience in creating data workflow diagrams from Requirement analysis. Business Analysis skills including Requirement gathering, documenting functional and non-functional requirements,
Use Case development, UML Modeling, Requisite pro, MS Visio, RFP/ RFI preparation and full life cycle development. Excellent analytical & communication skills, including the ability to interact with individuals at all levels and experience in forming/facilitating Agile teams.
Participated in business and technical design sessions with DBAs, Developers, Architects and QA analysts and experienced in leading multidisciplinary teams along with hands on expertise in Process Identification, Project Management, and direct customer interaction.
Participated in many Management meetings to give a voice on Go/No-Go decisions for project Go live.
TOP SKILLS
Methodology: agile, ooad and uml, waterfall, spiral model, extreme programming, business driven developmentIde tools: tfs, rational clear quest, jira, bugzilla, clearcase, requisite pro, ms visio, control-m, qnxt, business objects.Operating systems: windows, ios, unix.Languages: cobol, c++, c#, visual basic, sql, python.Testing tools used: test case runner, ranorex, quick test professional, mercury winrunner, loadrunner, test director, quality center, test partner, ruby/watir, apache jmeter.
Quality Engineer/Quality ManagerSenior Quality Assurance Manager3rd Shift Production SupervisorMaterials Manager3rd Shift Production Supervisor2nd Shift Lead Production SupervisorProduction Manager/Safety
Quality assurance/ Production professional with proven track record of enhancing product reliability and streamlining processes. Known for strong focus on team collaboration and achieving consistent results while adapting to evolving project demands. Skilled in root cause analysis and continuous improvement methodologies, bringing reliability and integrity to every task.
TOP SKILLS
Control plan developmentQuality processesNon-conforming material reportsQuality improvement plansRoot cause and corrective action reports
Jennings County High SchoolSoutheastern Career Center
Columbus, IN
Detail-oriented Quality Assurance Associate with strengths in product inspection, documentation management, and team leadership. Committed to enhancing quality standards and process improvements with safety focused priority.
American Tire Distributors (ATD)Savannah TireGoodyear Tire & Rubber
Savannah Technical College
Savannah, GA
Quality Assurance Analyst with extensive experience at American Tire Distributors, specializing in process improvement and sales analysis. Achievements include significant enhancements in customer service through targeted mentoring and training initiatives. Committed to driving project success and promoting team collaboration to deliver exceptional results in sales and quality assurance.
TOP SKILLS
Quality assurance and process improvementData analysis and reportingProject managementCustomer serviceMentoring and training
Gentle Care IncALC Home Health CareA&R Home Health Care, INCRenovation Health Care, INCProfessional Home Services, INC
New Professions Technical InstituteDeveloping New HorizonsAndres Lujan VazquezTony Santiago ESBU
Miami, Usa
Highly motivated Registered Nurse with superior ethic, willing to contribute to a team with my hard work. Quality Assurance in Home Health Agencies. Experience in KINNSER, Home Care and IGEA software, over 17 years of experience.
