QUALITY ASSURANCE ANALYSTSENIOR QUALITY SPECIALISTQUALITY SPECIALIST II
WellCare/ Centene, Corp.AcariaHealth
Florida International University
Orlando, FL
Analytical and bilingual Quality Assurance Analyst with a proven track record of improving compliance, audit readiness, and operational efficiency within healthcare and sales environments. Skilled in root cause analysis, regulatory support, and dashboard development using tools like Power BI and SharePoint. Adept at identifying trends through data, enhancing cross-functional collaboration, and ensuring quality outcomes through clear communication in both English and Spanish. Recognized for initiative, attention to detail, and contributing to continuous process improvement.
Clinical Manager of Quality AssuranceLevel III Supervising BCBAFocus TeacherFunctional Communication Teacher
ACESPearson Ranch Middle SchoolWalsh Middle School
Florida Institute of TechnologyFlorida State University
Pflugerville, Usa
Clinical Manager of Quality Assurance with a proven track record of supporting BCBA Supervisors across three Texas regions. Enhanced clinical expertise through data-driven feedback while adhering to BACB ethical standards. Delivered clear, objective solutions for cases deviating from ACES policies and procedures.
TOP SKILLS
Pioneer in quality assurance for the state of texasTeam collaborationObjective thinker and problem solverReinforcement centered leadership
Business Analyst/ Quality AssuranceScrum Master / Business AnalystScrum Master / Business AnalystBusiness Systems Analyst/ Scrum MasterBusiness Analyst/ QA AnalystSalesforce Business Analyst/ Salesforce Administrator
STATE OF HAWAIISTATE OF PENNSYLVANIA, Department of Environmental ProtectionSTATE OF WISCONSIN, Madison, WIState of New Jersey, Department of Healthcare & family ServicesDelaware State Department of Health, DEEmblemHealth New York, NY
Kean University
Edison, New Jersey
9 plus years of extensive experience working as a Scrum Master / Business System Analyst / QA Testing Analyst Certified Scrum Master Experienced working with Scrum methodology and well versed in writing user stories. Experienced working as Scrum Master for multiple teams. Expertise with various scrum ceremonies such as sprint/standup sessions, sprint retrospectives, and reviews. Preparing weekly status reports and release reports and circulate it across the Scrum masters, cross workstream test leads and IT Managers Hands-on experience working with UX and conducting UI/UX design sessions. Strong exposure to all phases of SDLC and agile methodology. Extensive experience with end to end manual testing of both mainframe and Web Services. Experience in automation testing using Selenium. Involved in development of Test Plans, Test Cases, and prepared Requirement Traceability Matrix (RTM) Strong experience with Smoke, Sanity, Stress, functional, system, integration, SOA testing, regression and UAT testing. Performed Functional, Negative, Smoke & Regression tests as per design specs. Hand on experience in test and defect management tools such as ALM, Microsoft Test Manager (MTM), Azure DevOps, and JIRA. Trained onshore/offshore QA Resources on processes. Knowledge of WCAG 2.2 compliance for website accessibility requirements. Created Test schedules, Test Scenarios, Test Strategy, Test Plan, Test Cases, test summary report, defect tracking documents. Expertise in creating Test Cases from Functional Specifications and Detailed Design Specifications. Experienced in executing Manual Test Cases based upon Agile User Stories and added defects in DevOps. Defined Entrance / Exit criteria and provided continual Risk Assessments to Senior Management Expert in facilitating Joint Application Development (JAD), Rapid Application Development (RAD), interviews, and requirement elicitation sessions with end-users, clients, stakeholders and development team. Participated in the following types of testing: Integration, Regression, Black Box, White Box, Smoke, Security, GUI, User Acceptance and Ad hoc testing on different versions of the software application. Involved in testing Web services and XML using SOAP UI. Verified the response received by updating the request XML. Experience in creating and maintaining Requirement definition documents that included Business requirements and Functional requirements. Strong experience with developing Use Case diagrams, Activity diagrams, and Swimlane diagrams.
TOP SKILLS
Data interpretationStakeholder requirements analysisCollaborative teamworkMicrosoft office proficiency
Quality Assurance Team LeadFront Desk ReceptionistStore ClerkCashier
FedEx GroundThe Ritz Carlton, Los AnglesStater Bro’sPanera Bread
Edgewood High School
West Covina, CA
Dynamic leader with a proven track record at FedEx Ground, adept in Microsoft Office and bilingual communication. Excelled in enhancing quality assurance, supervising teams, and streamlining operations, achieving significant improvements in efficiency. Skilled in cash handling and social media management, my approach transforms challenges into victories, fostering lasting customer relationships and operational excellence.
TOP SKILLS
Microsoft word, office, and excelCash handlingBilingualSocial media management
Vice President, Quality AssuranceDirector, Clinical ScienceManager of Accounts and TrainingClinician/Manager of AccountsResident
The American Institute of Balance
University of South Florida (USF)Nova Southeastern University (NSU)Ithaca College
St. Petersburg, Florida
Results-driven Vice President of Quality Assurance with a strong background in remote healthcare delivery and a leadership style that blends decisiveness and collaboration. Experienced in strategic planning and scaling, gained through extensive experience in a start-up and mid-cap company. Currently seeking a long-term workplace that fosters growth and success, providing a nurturing and fulfilling environment for ongoing professional development.
TOP SKILLS
Team leadershipProcess improvementPublic speakingOperations management
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Quality Assurance InspectorPane Captain Supervisor/Inspector in Quality Assurance and Quality ControlWatch Station Chief/Help Desk AnalystAviation Machinist Mate
Kay & Associates Inc.AmentumF2 SystemsUS Navy
National University
Temecula, CA
Experienced Supervisor and Quality Control Inspector skilled at inspections, assessments and reporting on quality issues. Accomplished at helping companies dramatically improve production through quality control enhancements. Works well with production teams on correcting negative trends and driving improvements.
TOP SKILLS
-extensive leadership and training, inspection / quality assurance, and interpersonal and delegation experience- proven ability to deliver assurance and advisory services for operational and security issues- decisive and level-headed professional with solid working knowledge of standard flight line processes and procedure- proficient in the use of productivity applications like microsoft office suite
Senior Automation Engineer with over 10+ years of experience in quality assurance, test automation and software testing for web and mobile applications. Skilled in building robust test automation frameworks using technologies like Java , TestNG, Selenium and Docker to streamline testing processed and improve efficiency. Expertise in leading QA efforts for dynamic promotions , sales strategies and multi-platform applications, ensuring exceptional functionality and user experience. Experienced in collaborating with cross-functional teams to design test plans, automate regression use cases and deliver high-quality solutions. Proficient in TDD, BDD driving successful project outcomes aligned with business goals.
