Healthcare professional with a broad skill set, including a background in social work, IT, and front-line Healthcare. Excelling in detailed analysis and subject matter expertise to ensure compliance with federal and state regulations through adept use of research, technology, and data-driven practices. Renowned for applying clinical insight to guarantee adherence to evolving regulations, supplying invaluable guidance to team members, stakeholders, and clients. Proven track record working with the New York State Department of Health (NYS DOH), Office of Mental Health (OMH), and Office for People with Developmental Disabilities (OPWDD) as a compassionate and professional Care Manager. Excellent communicator with strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams and building team dynamics.
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Dynamic and results-oriented professional with expertise in warehouse operations, quality control, and project management at JD Logistics. Achievements include optimizing processes to enhance system reliability by 30% and successfully leading cross-functional teams. Proficient in data analysis, reporting, and bilingual communication, complemented by dual master’s degrees in Business Administration and Management Information Systems. Equipped with multiple Oracle certifications and a strong foundation in programming languages and data analytics tools, making this candidate ideal for roles in project management and logistics.
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Adept at quality management and exceptional in fostering teamwork, I excelled at the Processing Tomato Advisory Board by leading quality assurance initiatives, surpassing productivity goals by prioritizing tasks effectively. My background in auditing and active listening propelled significant improvements in team performance and customer satisfaction. Reliable service provided offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in various areas and flexible with changing business needs.
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Experienced Quality Engineer with over 6 years in QA and 8 years in banking. Expertise in functional, integration, and regression testing across various platforms, including fraud and online banking. Proficient in Agile methodologies, test planning, defect management, and automation using Selenium, Cucumber, and Rest Assured.
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Results-oriented professional with a track record of exceeding performance metrics. Strong expertise in relationship building, negotiation, and closing, contributing to revenue growth and improved customer satisfaction. Demonstrated leadership in GMAAN ERG initiatives, driving impactful change through effective solutions. Skilled Quality Systems Engineer focused on enhancing process efficiency and product quality in manufacturing settings.
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I have a total of 16 years providing customer service (face-to-face and in a call center) which includes 10 years managing up to 20 employees and 7 years of payment operations and quality assurance specializing in customer service call quality and OFAC/economic sanctions payments. My experience entails processing and investigating OFAC alerts on global payments to ensure compliance regulations are followed and providing exceptional, first call resolution, customer service to all customers. I also developed/recommended improvements of SOPs for the organization's regulatory and training guidance, implementation of corporate compliance and risk management, and modifying corrective action procedures and/or policies to enhance expected metrics and goals.
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Objective: Leadership- oriented professional entering a career in Social Work. Seeking an opportunity to gain experience in an organization committed to serving people
TOP SKILLS
Versatile professional with over 10 years of experience across production, healthcare, and customer service environments. Recognized for strong leadership, problem-solving, and communication skills. Excellent at supervising teams, implementing process improvements, and providing compassionate care. Eager to contribute a positive attitude, adaptability, and a commitment to excellence in diverse roles and settings.
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