Industrious Quality Assurance Supervisor holding a strong worth ethic for customer retention, care and accuracy. Familiar with handling multiple projects in busy environments with solid diagnostic, evaluation and collaboration skills offering 5+ years of proven experience in customer service, including managerial office aid. Seeking to leverage skillset into criminal justice-oriented role.
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7 Years of experience in Quality Assurance and Software Testing in Healthcare and banking. Work closely with IT departments and functional project resources to provide test leadership for identified projects. Coordinate test execution with project management, development, Lines of Business, vendors, and other internal departments. Manage and lead the testing team in the planning, execution, and reporting of user acceptance testing activities to ensure that the results of a complex enterprise software development using a combination of Agile & iterative methodologies. Work with various internal and external partners and managers to define best solutions for data analysis and clean-up approach. Assist Test Manager with testing assignments and reporting up to client management. Responsible for people management, including goal setting and providing performance feedback. Lead a team of onsite and offshore testers. Onsite-Offshore Coordination daily, weekly and monthly status reporting. Establish regular checkpoints and testing during the development effort. Anticipate release issues and takes corrective measures and messages to development manager for all issues and concerns. Develop and maintain quality assurance metrics. In-depth Knowledge and experience in full SDLC with Agile and Waterfall methodologies. Experience in in defining testing Methodologies; Creating Test Plans and Test Cases. Extensive experience in testing Client/Server and Web Based Applications. Extensive experience in QA Methodologies, preparing Test Plans, writing Test Cases and executing them; performed Defect Reporting and Tracking throughout the entire defect life cycle of various Web Based applications. Proficient Knowledge in Unit testing, Integration testing, System testing, Smoke testing, Integration testing and Regression testing. Experience in developing, troubleshooting and customizing manual as well as Automation Scripts. Experience in traceability matrix to ensure comprehensive test coverage of matrix. Experience with Medicare and Medicaid billing, membership and eligibility verifications and Care management. Software defect management and tracking management using industry's mainstream testing tools. Good written, communication, interpersonal skills, proven team player with an analytical mind bent to problem solving and delivering solutions.
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Highly motivated Quality Engineer with a strong background of root cause analysis, part analysis and containment activity. Dedicated to going above and beyond to mitigate risk and improve quality. Team player with strong communication and leadership skills that will be used to achieve company goals.
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Dedicated Customer Service Specialist with 6+ years experience working for a SaaS company. Skilled at listening to customers, exceeding productivity targets, and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers a high level of service in every interaction. Looking to launch a career as an Implementation Specialist.
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Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
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Focused and organized Load Bank and Quality Assurance Lead with 4+ years of experience supporting delivery of high-caliber industrial products through meticulous testing and troubleshooting. Proven leadership skills with unmatched coordination and analytical skills.
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Detail-oriented Quality Control Technician adept at reviewing materials and data for compliance with specifications and standards. Skilled in reporting and problem-solving with a history of making a positive impact on operations.
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Adept Quality Assurance Specialist with a proven track record at DG Engineering LLC, enhancing product quality and efficiency by implementing rigorous testing procedures and fostering teamwork. Leveraged auditing and problem-solving skills to reduce rework costs and promote a culture of continuous improvement, achieving significant advancements in quality control methodologies.
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