I enjoy helping to resolve issues, working remotely to assist support in finding a resolution and also travel to customer sites in the US and Internationally to resolve issues that require expertise beyond standard field persons, or certain tasks where I am specifically needed. I support all the systems that Netezza has along with other 3rd party devices and systems. I have always been a HW and Linux guy with some C and relational database experience. I can do component repair if needed, and will not shy away from any work asked of me.
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Results-driven professional bringing a blend of strategic vision and hands-on leadership to an organization. Background includes hands on service of hardware and software, develop and manage field service engineers in west and mountain territories, timely and professional communication internally and customer facing, driving operational improvements, and spearheading initiatives that align with company goals. Foster team collaboration and organization while achieving targeted results.
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Accomplished Sr. Field Engineer at DecisionOne Corp with expertise in network troubleshooting and customer relationship management. Certified in multiple hardware platforms, I excel in system performance tuning and security systems. Promoted twice within six months, demonstrating leadership and training capabilities. Adept at resolving complex technical issues, ensuring client satisfaction and operational efficiency.
TOP SKILLS
As a dedicated customer service professional, I possess comprehensive knowledge of service delivery and proven multitasking abilities. I am committed to building and maintaining professional relationships that help increase profitability and drive business results. I leverage my skills to ensure that customers receive the best possible service and that their needs are met efficiently and effectively. Whether it's handling inquiries, resolving issues, or managing accounts, I take pride in delivering exceptional customer experiences that help build loyalty and foster long-term relationships with clients. Additionally, I stay up-to-date with the latest trends and best practices in customer service to continuously improve my skills and provide the highest quality service to my clients.
TOP SKILLS
Detail Oriented Field Service Engineer with 25-year background performing repairs, installations, and troubleshooting. Committed to providing optimum service support through phone and personal visits. Proficient in investigating and troubleshooting common problems and providing efficient, courteous and professional repair services. Skilled at training and mentoring field service personnel to troubleshoot and correct mechanical problems, consistently meeting or exceeding expectations. Well-versed in safety practices and gear, documentation requirements and compliance standards for pharmaceutical industry.
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Resourceful Field Engineer Supervisor with extensive expertise in CAD and natural gas, recognized for delivering innovative solutions and driving project success. Proven ability to lead teams effectively while maintaining a strong focus on safety and efficiency. Committed to leveraging a robust skill set and proactive approach to contribute to the continued growth and success of a dynamic organization. Eager to tackle new challenges and enhance operational performance through strategic problem-solving and collaboration.
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I’m in searching for a job that will utilize my potential, expertise and increase my knowledge base. Being a part of a good team helps me learn and understand the importance of the company. I’m a quick learner and enjoy taking on new challenges. Field service engineer with several years of experience performing and repair, installation and troubleshooting. Adept at managing all administrative duties and educating customers about product usage and maintenance. Committed to staying updated on industry standards and technical service knowledge.
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Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
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