Hire Top Member Service Representative

ANDREE BORRO

Results-driven performance analyst and member services professional with extensive experience in travel benefits assistance, insurance operations, and union member benefits. Strong background in performance reporting, workforce planning, staffing, forecasting, and service operations. Recognized for analytical thinking, leadership, and the ability to streamline processes, improve customer satisfaction, and drive team productivity. Highly organized with strong interpersonal, communication, and problem-solving skills.

Crissa Radabaugh

Dynamic Senior Customer Service Representative with 20+ expertise in client assistance and complaint resolution. Proven ability to mentor junior representatives and implement process improvements that enhance workflow efficiency. Knowledgeable in ERP Systems including but not limited to Netsuite with a focus in accuracy, client satisfaction and continuous improvement. Diligent Senior Customer Service Representative with proven ability to handle complex customer inquiries and resolve issues efficiently. Known for delivering high-quality service and fostering customer loyalty through personalized support. Demonstrated expertise in team collaboration and effective communication.

Robert Ricchini

Dynamic Customer Service Representative and Security at Thomas Jefferson University, recognized for enhancing UG student satisfaction through effective problem-solving and service excellence. Demonstrated active listening and accurate data entry skills while managing high-stress situations, boosting team morale, and fostering collaboration among staff and students. As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Nikki Smith

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

TRACY TAYLOR

Reliable Rater Veterans Service Representative familiar with federal veterans programs, legal terminology and state laws affecting veterans. Offering over eight years of hands-on experience advising veterans on matters pertaining to entitlement of benefits. Skillful in preparing claims, obtaining supporting documents and evidence and performing investigations to determine eligibility. Friendly and compassionate professional with positive attitude and strong customer service skills. Managed risk upon multiple lines to protect assets, property, and equipment valued over $4M while meeting the expectations of senior leadership. Possesses extensive knowledge in Inventory Control and Operating Budgets. Team-oriented Rater Veterans Service Representative with expertise in Veterans benefits Administration and rating claims on a daily basis. Dedicated analysis and well-developed skills in VBMS and VBMS-R. Sharp and passionate with urgency to complete projects on time. Recipient of multiple awards for outstanding performance and professionalism in the United States Army. Career supported by specialized technical military training and the pursuit of a Masters Degree in Criminal Justice. Serve as team Subject Matter Export (SME) for (NRT Admin Decisions) Character of Discharge (COD) determinations. Assist other team members in preparing NRT Admin Decisions COD determinations for higher level review and approval. Ability to interpret and apply disability rating guidelines, regulations and procedures to determine eligibility criteria, disability ratings and compensation and pension entitlements. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure the supervisory position. Ready to help and motivate the team (s) to achieve all goals. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Deborah Warren

Personable Inbound Sales professional offering experience identifying, investigating and generating sales. Smoothly uncovered needs and provided solutions while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving product sales with strong consultative and cross-selling strategies. Bringing 10+ years of experience in inbound sales roles combined with excellent records management and administrative skills.

LaTisha Tompkins

Organized Patient Service Representative with 22 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Epic.

Teresa Defreese

Knowledgeable and dedicated customer service professional with extensive experience in the office and administrative support industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.