Associate Service Representative - SMB ServiceAssistant Retail Store Manager
Paychex IncDress Barn
Gannon University
Rochester, NY
Detail-oriented professional with strong customer support skills and a focus on problem resolution. Expertise in training clients and staff, driving operational efficiency, and ensuring compliance. Committed to enhancing organizational processes and building client satisfaction.
Member Service SpecialistBenefit AnalystClaims Resolution TeamSalt Lake County Medicaid Public SectorCustomer Service Representative/Claims Specialist
Blue Cross and Blue Shield Member ServiceCCMSIUnited Health Group TelecommuterUnitedHealth Group
Delgado Community CollegeWaldorf University
Avondale, LA
More than 20 years of experience in customer service and claims adjustments and processing, recognized strengths in first-call resolution, problem-solving, troubleshooting, and implementing proactive procedures and systems to avoid problems in the first place. First, call resolutions my main goal. Medicaid claims processor, adjustor, and call representative Possess solid computer skills. Macros Overpayments and refunds Detail-oriented, research skills excellent. Provider research, name, address, tin# Provider first call resolution Advanced knowledge using Lotus 1-2-3, Microsoft Excel, WordPerfect, Microsoft Word, IDT main frame, EDDS Trace-y UNET, Linx, Avatar, and PowerPoint Ability to train, motivate, and supervise customer service employees. A team player, acknowledged as a “Total Quality Customer Service Professional.”2012. Transfer to Claims Adjuster in 2007 for UHG Main high-claims productions Exceeds in quality and production goals. Received many letters and emails about my Professional manner in handling customers, co-workers, and management. Trainer
Member representativeSales ExecutiveSecurity ConsultantSenior Business Development ManagerExecutive DirectorProject DirectorBusiness ConsultantBusiness Development Director
Nationwide Building SocietyInchcape Toyota BasingstokeVerisure Smart AlarmsGlobibo LimitedFaith United Technology LtdGo Fun Group LtdFreelanceZHONGSHAN SMART FAME TECHNOLOGY LTD.
University of Southern QueenslandUniversity of ManitobaSteinbach Bible College
Wokingham
Innovative and senior executive with over 30 years of working experience, including 27 years in managerial roles. Extensive experience in technology/information technology startups, as well as business development for the US, European, and Greater China markets. A savvy marketer, I take the initiative to develop profitable B2B sales relationships for leading clients in the region. My profit-minded approach drives aggressive revenue growth and market entry/expansion by effectively connecting missions, products, and services to untapped niches. Exceptional communication skills and the advantage of being multicultural and trilingual (Mandarin-Cantonese-English) allow for leveraging relationships with senior corporate and public leaders. Skilled negotiation abilities allow me to navigate diverse cultural environments and gain the edge in reaching viable agreements. Results-driven professional dedicated to delivering exceptional support for customer needs. Effectively manages concerns and resolves conflicts to maximize customer satisfaction. Strong background in customer relations and communication, consistently providing outstanding service.
TOP SKILLS
Business development strategiesIntegrated marketing programsClient acquisitionMission-based strategic plansNew market/channel development
Customer Service RepresentativeCustomer Services RepCustomer Services RepresentativeOffice Manager /Sr. CSR
Woodstock Percussion IncUnited Health GroupODW LogisticsDavid Allen INC
Universidad Nacional GuayaquilColegio National Guayaquil
Pompano Beach
Highly motivated Logistics Specialist experienced in SAP, ERP and TMS platforms. Background includes work with private fleet shippers and carriers. Qualified Customer Service with 20 years in fast-paced environment. Personable and professional under pressure. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
TOP SKILLS
Customer serviceProblem-solving abilitiesActive listeningCritical thinkingCall center experience
Reliable and safety-focused field operations professional with 30+ years of experience executing structured route assignments, maintaining equipment, performing inspections, and ensuring regulatory compliance. Strong mechanical aptitude with hands-on experience using hand tools, troubleshooting equipment, validating readings, and maintaining accurate electronic documentation. Proven ability to work independently in outdoor environments while completing work orders efficiently and adhering to safety standards.
TOP SKILLS
Route execution & daily workflow managementElectronic data collection & accurate recordkeepingMechanical troubleshooting & equipment maintenanceInspection & validation proceduresWork order processing & documentation
Customer Service Representative / Production ManagerBus Operator / Dispatcher
Boyd Autobody & GlassWinnipeg Transit
CDI CollegeTranscona Adult Education Centre
Winnipeg, MB
Detail-oriented professional with 14 years of experience in high-volume customer service and operational coordination roles. Expertise in logistics management and service delivery, supported by a Network Administration Diploma. Strong technical and problem-solving skills enhance customer satisfaction and operational efficiency. Seeking to contribute as a Contact Center Coordinator by leveraging exceptional communication and coordination abilities.
TOP SKILLS
Conflict resolution and customer de-escalationWorkflow optimizationSkilled in microsoft office applicationsTeam collaborationActive listening
Samuel Packaging Systems GroupWest Suburban Currency Exchange
Batavia High School
Aurora
Knowledgeable and dedicated customer service professional with extensive experience in the banking and manufacturing industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
TOP SKILLS
Service standard complianceReceiving supportMulti-line phone talentKey holder experienceProfessional telephone demeanor
Customer Service RepresentativeCustomer Service Representative
Liquor Control Board Of Ontario
Brock High
Kirkfield, ON
Achieved notable customer loyalty and retention rates as a Customer Service Representative at Liquor Control Board Of Ontario by mastering complaint resolution and enhancing customer relations through exceptional problem-solving and active listening. Demonstrated expertise in payment processing and product knowledge, leading to positive client feedback and repeat business. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
