Dynamic, people‑focused leader with 15+ years of experience elevating organizational performance, engineering a clearer, faster operating flow that accelerates decision‑making and impact, and driving enterprise‑wide culture and compliance programs. Known for translating complex insights into clear, actionable plans for senior leadership, creating and delivering high‑impact training, and advancing ethical culture and customer‑centric operations. A trusted partner to Chief‑of‑Staff and senior leaders, skilled in intake management, prioritization, knowledge management, and cross‑functional collaboration across business units.

Field operations professional known for taking ownership beyond assigned scope and consistently delivering under pressure. Brings hands-on experience in fiber network installation, safety-critical environments, and independent field execution. Recognized for stepping into leadership responsibilities when needed and actively pursuing growth opportunities. Seeking advancement through the AT&T AFO Pathfinder Program to build long-term impact within AT&T’s operational organization.

Dynamic sales professional with a proven track record at AT&T, excelling in customer service and sales strategies. 2X AT&T Summit winner, top 2% in sales in the company. Achieved 103% revenue growth by leveraging CRM for data management and employing consultative techniques. Skilled in escalation management and fostering customer satisfaction, driving significant business success through effective communication and upselling.

Project management professional with robust experience in leading cross-functional teams and driving impactful results. Skilled in strategic planning, risk management, and process optimization. Known for strong collaboration and adaptability in evolving environments. Effective communicator and problem solver, consistently delivering projects on time and within scope.

Dynamic Call center manager at AT&T with a proven track record on managing operational teams in order to achieve ACC, AHT, NPS, and increase productivity trough strategic process improvements. Skilled in legal compliance and problem-solving, I foster teamwork and mentor staff to achieve organizational goals, driving a results-oriented culture.
Expert on boosting productivity and champion on providing feedback and follow up as necessary.
Seasoned on customer service, collections, and retention, champion on the implementation of policies and procedures.

Dynamic Network Analyst with a proven ability to manage and optimize network loads, consistently delivering reliable solutions that uphold high standards and drive impactful results. Expertise in fostering team collaboration to achieve objectives while demonstrating adaptability to evolving project requirements. Recognized for strong problem-solving skills, complemented by a keen eye for efficiency and accuracy. .

Dynamic Senior Program Manager with AT&T, specializing in strategic project management and performance optimization. Proven track record in enhancing customer satisfaction and accessibility, achieving a 23% improvement year-over-year. Skilled in data analysis and coaching, driving employee engagement and retention across large teams. Committed to delivering impactful results through effective communication and process improvement.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

 Highly motivated individual with exceptional B2B sales, management and marketing experience. Over 8 years of corporate sales experience with excellent judgement and a clear understanding of the business and policy needs. Recognized for ability to communicate with customers effectively, providing exceptional service that ensures client retention and positive feedback. Proven ability to increase sales through up selling techniques as well as implementing successful processes that drive profitability. Demonstrates the ability to build relationships with clients, employees and management at all organizational levels. 

One of the biggest holding companies for communication, AT&amp;T has over 120 million wireless customers situated across 225 countries around the world. With a strong focus on corporate social responsibility, the company encourages its employees to give back to their local communities through volunteerism. In the past, AT&amp;T has provided a variety of jobs that have been either part-time, flexible, hybrid, or 100% remote within fields such as sales, retail, customer service, bilingual, and operations. The flexibility of location has often been provided for remote jobs in the United States, and enthusiasm for global connection is sought after in all prospective employees.\n\nFounded in 1885 by Alexander Graham Bell, the inventor of the telephone, AT&amp;T has evolved over time into a leading provider of communication technology for both consumers and businesses alike. Services provided include wireless, integrated communications, digital TV, internet, and home phone options. Within the United States, the company boasts the most extensive Wi-Fi network, the strongest LTE signal, and the most reliable 4G LTE network, as well as being a pioneer in IP-based communications. Internationally, AT&amp;T has the best global coverage for phones across multiple countries.

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