Walter Green
Leander,TX
Summary
Competent Telecommunications Technician bringing seven years of experience installing voice, data and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic.
Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Technical Specialist
AT&T Communications
Leander, TX
08.2015 - Current
- Trained Customer on desktops, laptops and mobile devices.
- Completed troubleshooting and diagnostics with company resources.
- Settled any customer disputes in a professional and pleasant manner.
- Worked to ensure positive and hassle-free customer experience.
- Brought forth a hard-work ethic and self-motivated attitude.
- Wire work on poles to get telecom services to customers homes and installed in a timely manner.
- Spent over seven years providing AT&T customers with excellent customer service
Assistant Manager
Wal-Mart Supercenter
Austin, TX
08.2006 - 08.2015
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Encouraged employees to do their best, and increased store productivity immensely.
- Provided optimal assistance to the Store Manager and handled a variety of tasks.
- Successfully handled visual merchandising, and worked to promote company vision.
- Answered all customer queries with friendliness and expertise.
- Served as a successful leader, promoting and achieving store success.
- Managed over 300 associates
Education
GED -
G.C.H.S
Garden City, KS05.1999
Skills
- Meter Calibration
- Windows NT
- Voice over Internet Protocol (VoIP)
- Component Replacements
- Apple IOS
- Technical Support Knowledge
- Microsoft Windows and Office
- Technical Diagnostics
- Fast Learner
- Ability to Multitask
- Decision Making
- Efficient and Detail-Oriented
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Technical Specialist
AT&T Communications
08.2015 - Current
Assistant Manager
Wal-Mart Supercenter
08.2006 - 08.2015
GED -
G.C.H.S
Car Mods, Traveling, Photography
Hobbies
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