Sonya Ledon-Sanchez
Medical Customer Service
San Antonio,TX
Summary
Excellent interpersonal skills necessary to consistently interact with patients, visitors, and staff in a courteous, professional manner. Successful in accurately resolving requests and inquiries, as well as complications and disputes quickly, while building relationships with customers for sustained business growth and customer retention. Addresses all medication concerns in a timely and effective manner. Always handling large volume calls with sense of calm and good work ethic. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling medication orders. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
29
29
years of professional experience
2
2
years of post-secondary education
3
3
Certificates
Work History
Pharmaceutical Technician
Metropolitan Methodist Hospital
San Antonio, TX
12.1997 - Current
- Solves patient medication order problems over telephone by providing assistance with dispensing orders, navigating systems and locating misplaced medication.
- Answers incoming phone calls and addresses all questions from nursing, physicians, and pharmacists.
- Communicates with nursing to verify medication dosages, refill authorizations and patient information.
- Helps pharmacist clear problematic prescriptions and addresses customer questions to keep pharmacy efficient.
- Performs wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assists pharmacist by filling prescriptions for patients and responding to nursing questions regarding prescription and medication-specific issues.
- Calculates dosage, filled prescriptions and prepares prescription labels with absolute accuracy.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Banquet Server and Bartender
Adecco Temporary Agency
San Antonio, TX
01.1995 - 11.2008
- Served elegant dining in an enthusiastic manner while being positive towards the patrons throughout each event.
- Acquired excellent customer service skills ensuring all guests received prompt and hospitable service mixing, garnishing, and serving drinks.
- Superior experience in hospitality industry
- Gained impeccable people skills with the emphases on excellent customer service
Education
Diploma Program - Pharmaceutical Technician
Southern Careers Technical Institute
San Antonio, TX 02.1997 - 10.1997
High School Diploma -
Highlands High School
San Antonio, TX 09.1990 - 05.1993
Skills
Dedicated to providing quality care for ultimate patient satisfaction
undefinedAccomplishments
- Trained new pharmacy technicians on pharmacy policies, procedures and best practices.
- Proficient in various computer applications including Microsoft Word, Excel, Outlook, Meditech intranet, and Smart Purchasing programs.
- Type 60 wpm
- Advanced 10 Key Touch
Certification
Registered Pharmacy Technician 2002
Timeline
Pharmaceutical Technician
Metropolitan Methodist Hospital
12.1997 - Current
Diploma Program - Pharmaceutical Technician
Southern Careers Technical Institute
02.1997 - 10.1997
Banquet Server and Bartender
Adecco Temporary Agency
01.1995 - 11.2008
High School Diploma -
Highlands High School
09.1990 - 05.1993
Registered Pharmacy Technician 2002
I.V. Certified 2000
Chemo Certified 1999
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