April Ford

Responsible for face-to-face, video conferencing, and inbound and outbound calling in customer service and inside sales. Properly handle customer concerns and questions with proper care. Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement. Onboarded new employees, including training, mentoring and new hire documentation.

• Achieved Lead Sales Award for 3 consecutive weeks.
• Awarded top-rated seller at end of year.
• Consistently maintained sales performance benchmarks and with company and increased daily sales by 25% contributing to company's success.
• Became lead go-to rep that new intakes and employees came to for leadership, goals, and tactics.

Conducted scheduling of patient appointments for consultations, evaluations, and treatments; follow-up or re-evaluation. Documented new and existing patients medical information, case histories, and insurance details to facilitate smooth appointments and payment procedures. Performed effectively with patients, families, and staff to increase efficiency.

• Employee of month- 6 consecutive months.
• Coordinated all front end office operations.
• Promoted to Director's Assistant within 3 months.
• Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve patient care skills.

Caregiving for patients on daily basis: maintain hygiene, safety, and general tasks. Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention. Informed patients of procedures and tests that would take place, prepped patients for surgery and confirmed patient's acknowledgment of tests or procedures. Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.

• Successfully operated floor of 42 patients nightly.
• Certified in Basic Life Support, Fall Measures, Wound Care.
• Answered over 100 light or bell calls per shift to respond to patient requests and needs.